Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANA L GRANGER

Millersville

Summary

Highly organized and detail-oriented Office Administrator with 15+ years of experience in managing office operations and providing administrative support. Proven ability to maintain efficient workflows, manage schedules. Adept at maintaining accurate records, and providing excellent customer service.

Overview

19
19
years of professional experience

Work History

Field Risk Specialist

DataScan
02.2024 - Current
  • Execution of high-stakes floorplan audits at various wholesale and retail dealer locations
  • Physically verify floor planned inventory, Inspect dealership records, Reconcile the disposition of missing inventory
  • Interact with dealer personnel, unravel audit results, and communicate with client representatives
  • Review and authenticate dealer records and documents related to sold, missing, and damaged inventory units
  • Record detailed information in a mobile audit application, ensuring the legitimacy of Motor Vehicle Titles

Underwriting Assistant

Markel
08.2009 - 12.2010
  • Administrative and clerical tasks, such as gathering information, processing applications, and maintaining records, ensuring accurate and efficient underwriting processes
  • Communicating with Underwriters and Brokers, fellow assistants, insurance professionals, as well as maintaining strong business relationships with our partners
  • Data Entry, responsible for creating policy binders, policy documents, additional endorsements and issuing to brokers in a timely manner
  • Responsible for follow up with brokers for any paperwork required by underwriter
  • Remotely support Underwriters in other states

CSR Settlement Processor

Resource Title
01.2008 - 07.2009
  • Preparing and managing the paperwork for a real estate transaction, ensuring accuracy and timely completion of all necessary documents, scheduling and coordinating with all parties involved to facilitate a smooth closing
  • Data Entry, Communicating with Mortgage borrowers or Brokers
  • Order the mortgage payoff information and any other items that need clearances
  • Such as judgments, unpaid real estate taxes, etc
  • Create Title Binder, Insured Closing Letter, Preliminary HUD and Final HUD, and all Closing Documents for each Refinance and Purchase
  • Responsible for gathering documents from all parties involved prior to the closing and working on the file post-closing before the final Title Policy is issued
  • Responsible for scheduling and coordinating with all parties, ensuring everyone is available and prepared
  • Communicating with lenders, borrowers & real estate professionals, as well as maintaining strong business relationships with our partners

CSR Pre-Settlement Processor

Twin Knolls Title
03.2007 - 01.2008
  • Create all new files, input known information into files
  • Data Entry, Communicating with Mortgage borrowers or Brokers
  • Responsible for scheduling and coordinating closings
  • Order property searches as well as the mortgage payoff information and any other items that need clearances
  • Such as judgments, unpaid real estate taxes, etc
  • Create Title Binder, Insured Closing Letter, Preliminary HUD and Final HUD and all Closing Documents for each Refinance and Purchase
  • Responsible for gathering documents from all parties involved prior to the closing and working on the file post-closing before the final Title Policy is issued
  • Communicating with lenders, borrowers, and real estate professionals, as well as maintaining strong business relationships with our partners

Customer Support Representative

Coca Cola Call Center
01.2006 - 11.2006
  • Handle customer inquiries, resolve issues, and provide support, often managing inbound and outbound calls, following scripts, and maintaining accurate records, all while aiming for customer satisfaction, support, and service
  • Answering Inbound Calls, Responding to customer inquiries, complaints, and requests for information or support
  • Providing Product/Service Information: Offering detailed information about products, services, and company policies
  • Troubleshooting and Problem Resolution: Assisting customers with technical issues, guiding them through solutions, and escalating complex problems
  • Order Processing and Management: Taking orders, processing transactions, and managing customer accounts
  • Handling Customer Complaints: Addressing customer concerns in a professional and empathetic manner, aiming to resolve issues and improve customer satisfaction
  • Making Outbound Calls: Contacting customers to inform them about new products, services, or promotions, or to follow up on previous interactions
  • Customer Relationship Management: Maintaining accurate records of customer interactions, updating customer profiles, and ensuring that all information is readily accessible
  • Upselling and Cross-selling: Identifying opportunities to offer additional products or services that may benefit the customer
  • Following Scripts and Procedures: Adhering to company guidelines and using standardized scripts to ensure consistency and accuracy in customer interactions
  • Escalating Issues: Knowing when to escalate a call to a supervisor or specialist for further assistance
  • Maintaining a Positive Customer Experience: Prioritizing customer satisfaction and striving to create a positive and helpful experience for every caller
  • Staying Updated: Keeping up-to-date on company products, services, and policies through training and other means

Education

Bachelor Of Music -

University of Akron
Akron, OH

Pastoral Studies -

Williamson Bible Institute
Glen Burnie, MD

Skills

  • Customer Service
  • Scheduling
  • Office Management
  • PowerPoint
  • Excel
  • Word
  • Forms Management Software
  • Policy Processing Software
  • Mobile Applications

Timeline

Field Risk Specialist

DataScan
02.2024 - Current

Underwriting Assistant

Markel
08.2009 - 12.2010

CSR Settlement Processor

Resource Title
01.2008 - 07.2009

CSR Pre-Settlement Processor

Twin Knolls Title
03.2007 - 01.2008

Customer Support Representative

Coca Cola Call Center
01.2006 - 11.2006

Bachelor Of Music -

University of Akron

Pastoral Studies -

Williamson Bible Institute

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DIANA L GRANGER