Diana Paton
Cobb Island
Summary
Dedicated supervisor in victim advocacy with expertise in case management, training, and community engagement. Proven ability to coordinate workflows and enhance team performance, delivering impactful support to victims throughout the criminal justice process. Experienced travel professional.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Supervisor, Victim Witness Assistance Division
State's Attorney's Office For Charles County
La Plata
03.2012 - Current
- Assist victims of crime through the criminal justice process, including court accompaniment, meetings with the State's Attorney and attorneys prosecuting cases, providing resources, and trial assistance.
- Provide all travel arrangements for victims and witnesses when subpoenaed to testify, including flight arrangements, hotel, and transportation to and from the courthouse.
- Promoted to division supervisor in 2024, supervising a team of six employees in daily operations, including individual caseloads and court proceedings.
- Coordinate with other department supervisors to ensure and coordinate workflow processes between teams.
- Train new attorneys and support staff on Victim Witness Assistance Division office protocols and client interaction techniques.
- Assist with duties outside our unit to include community awareness campaigns, Drive Sober, Think About It, Billboard Awareness, Pillars of Justice and the Annual Crime Victim Memorial Service and National Crime Victims' Right's Week.
- Selected as one of three to represent our office on Courthouse Security Team to develop and maintain a safe working environment, adhering to all safety protocols and regulations.
Assistant to President
Ferriter Electric, Inc.
La Plata
02.2005 - 03.2012
- Managed daily office operations to support project teams and ensure efficiency.
- Organized and maintained filing systems for documents and records, processed weekly payroll and certified payroll.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Set up job accounts for various vendors, ordered, and maintained inventory for electrical equipment and supplies.
- Attended meetings for new project opportunities, assisted with project estimates, bids and submittals
Sales & Marketing Coordinator
American Society of Travel Agents
Alexandria
09.1994 - 05.1999
- Developed promotional materials for outreach to members and potential clients.
- Coordinated marketing campaigns to promote travel membership and services to travel business around the world.
- Supported sales team by preparing presentations and client communication tools at local events and tradeshows.
- Maintained relationships with clients through email campaigns, phone calls, and meetings.
- Generated leads through cold-calling, networking events, trade shows.
- Compiled weekly and monthly reports of sales activities for management review.
- Provided support to the sales team in order to reach monthly goals.
Education
Certificate - Travel And Tourism
ATI Career Institute
Vienna08-1993
Associate of Arts - General Studies
College of Southern Maryland
La Plata05-1992
Skills
- Travel planning
- Case management
- Victim advocacy
- Training and development
- Workflow coordination
- Customer relationship management
Accomplishments
State's Attorney's Office Support Staff of the Year Award 2015
Affiliations
Annual National Night Out Event
References
References available upon request.
Certification
Roper Academy Alumni
Timeline
Supervisor, Victim Witness Assistance Division
State's Attorney's Office For Charles County
03.2012 - Current
Assistant to President
Ferriter Electric, Inc.
02.2005 - 03.2012
Sales & Marketing Coordinator
American Society of Travel Agents
09.1994 - 05.1999
Certificate - Travel And Tourism
ATI Career Institute
Associate of Arts - General Studies
College of Southern Maryland