Diana Scutaru

• During my employment as a Help Desk Technician, I ensured seamless operation of Google Workspace for Business tools and applications for native Russian speakers. My role involved promptly assisting users, troubleshooting any technical issues that may appear, and ensuring minimal downtime.
  I was managing user accounts, permissions, and software updates while upholding the data security standards.
  Collaboration with other internal teams and constant communication about updates, fixing bugs and new policies were a key aspects of my role.
  I used to actively monitor performance, explore new features, and maintain data backup and recovery procedures.
  I made sure that my commitment and impecable customer service would guarantee that users would have a positive Google Workspace experience.
• Skills: Russian · Translation · Customer Service Representatives · Technical Support · Help Desk Implementation · Google Workspace · Google Cloud Platform (GCP) · Computer Literacy · Google Docs · Google Analytics · Google Drive · Russian to English · English

• As an Alexa data analyst, I used to decode and analyze data to enhance Alexa's capabilities and its comprehending of human speech, in order to provide a better user experience.
  To ensure a better understanding of various requests, i used to segment users, adapting Alexa responses to meet their unique needs.
  Once a week, I would assess Alexa's performance and offer data-driven improvement suggestions.
  My role involved NLP, used for accurate voice recognition and user intent understanding, all while ensuring data privacy and security compliance regarding me handling user information.
• Skills: Data Analysis · Data Storytelling · Critical Thinking · High Level Of Accuracy · Attention to Detail · Analytical Skills · Corporate Communications · Search Engine Optimization (SEO)

I have worked with clients across a range of industries, including retail, education and technology. As a freelance translator, I specialized in bridging language gaps and ensuring clear and accurate communication for clients worldwide.
My expertise covers various language pairs, encompassing tasks like document translation, proofreading, and cultural adaptation.
I prioritized meeting deadlines, consistently delivering high-quality translations on time, while ensuring client information and confidentiality remains protected.

Skills: Russian · Multilingual Communication · Grammar and Language Mechanics · Research Skills · Foreign Languages · English · Proofreading