Diana Wilson
Bowie
Summary
Results-driven professional with a strong background in administrative, customer service, and client support. Known for attention to detail and effective communication, consistently improving service quality and fostering relationships that enhance customer loyalty.
Overview
14
14
years of professional experience
Work History
Business Owner, Sole Proprietorship
Paws and Promises - Pet Sitting
Bowie
06.2022 - Current
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial management, including budgeting and expense tracking.
- Engaged with customers to gather feedback and improve service quality.
- Kept records for production, inventory, income, and expenses.
- Conferred with customers to understand needs and finalize purchase orders.
Lead Teacher
Little Pebbles DayCare
Bowie
02.2012 - 10.2019
- Developed lesson plans that promote learning and development in young children.
- Led classroom activities and organized educational games for preschool children.
- Managed classroom environment to ensure safety and engagement for all students.
- Collaborated with parents to discuss children's progress and address concerns.
- Trained new teachers and teacher's aides on classroom management techniques.
- Implemented strategies to support diverse learning needs among students.
Administrative Assistant
Little Pebbles Daycare/Cornerstone Church
Bowie
08.2013 - 10.2016
- Facilitated effective business correspondence by responding to phone calls and emails promptly.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Directed customer inquiries to appropriate department personnel.
- Maintained accurate attendance and enrollment records for Little Pebbles Daycare.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated weekly staff schedules to ensure optimal coverage at daycare facility.
- Assisted in implementing safety protocols within daycare environment to enhance child security.
- Provided training to new administrative staff on operational procedures for efficiency.
- Scheduled appointments for clients to tour the daycare facility.
- Answered inquiries from new and potential clients regarding the curriculum and services offered by the facility.
- Organized events and activities for the Creative Arts Ministry at Cornerstone Church.
- Handled visitor inquiries at Cornerstone Church, delivering pertinent information.
- Coordinated weekly and monthly schedules for church services to ensure optimal coverage of musicians using Planning Center Online.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Oversaw the IT staff for the church facility.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Bachelor of Arts - Theatre
University of Maryland
College Park, MD08-2008
Some College (No Degree) - Education/Theatre
University of Miami
Miami, FLSkills
- Leadership and management
- Small business setup
- Effective communication
- Attention to detail
- Customer service and Client support
- Relationship building
- Employee training
- Service excellence
Affiliations
Young Adults Leadership Team at Cornerstone Church - Bowie, MD (2010-2013; 2019-2022)
References
References available upon request.
Timeline
Business Owner, Sole Proprietorship
Paws and Promises - Pet Sitting
06.2022 - Current
Administrative Assistant
Little Pebbles Daycare/Cornerstone Church
08.2013 - 10.2016
Lead Teacher
Little Pebbles DayCare
02.2012 - 10.2019
Bachelor of Arts - Theatre
University of Maryland
Some College (No Degree) - Education/Theatre
University of Miami