Diandra Walker
Baltimore
Summary
Dynamic leader with extensive experience in retail and human resources. Skilled in training, team building, and problem-solving, contributing to a supportive work culture and enhanced employee development. Ready to drive performance and operational excellence.
Overview
14
14
years of professional experience
Work History
Lead Retail Associate
Amazon
Baltimore
10.2024 - Current
- Trained new associates on product knowledge and customer service techniques.
- Fostered a positive team environment through effective communication and support.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Conducted regular meetings with staff members to discuss goals and objectives.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Human Resources Assistant
Watoto Development Center
Baltimore
07.2016 - 10.2024
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Maintained employee records and updated personnel files regularly.
- Coordinated employee training programs to enhance skill development and compliance.
- Supported payroll processing by reviewing timesheets and ensuring accuracy.
- Handled employee inquiries regarding benefits, policies, and procedures effectively.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Head Teacher
Watoto Development Center
Baltimore
06.2012 - 07.2016
- Collaborated with parents to support student learning and address concerns.
- Managed classroom environments to promote positive behavior and learning.
- Trained new teachers on curriculum standards and classroom management techniques.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Reviewed student records on a regular basis in order to identify areas where additional support may be required.
- Organized and led activities to promote physical, mental and social development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
Associate of Arts - Early Childhood Education
Howard Community College
Columbia, MD05-2012
High School Diploma -
Walbrook High School
Baltimore, MD06-2009
Skills
- Employee training
- Customer service
- Team building
- Inventory management
- Conflict resolution
- Time management
- Problem solving
- Leadership development
- Coaching techniques
- Staff motivation
- Store operations
- Staff training and development
- Reliable and responsible
- Friendly and helpful
- Store opening and closing
- Written communication
- Analytical thinking
Timeline
Lead Retail Associate
Amazon
10.2024 - Current
Human Resources Assistant
Watoto Development Center
07.2016 - 10.2024
Head Teacher
Watoto Development Center
06.2012 - 07.2016
Associate of Arts - Early Childhood Education
Howard Community College
High School Diploma -
Walbrook High School