Diane Calufetti
Indian Head
Summary
Experienced Store Manager with a strong background in operational excellence and team leadership. Successfully led initiatives that enhanced productivity and improved store operations through strategic process improvements. Developed and implemented training programs for staff, resulting in increased employee engagement and retention. Managed inventory systems effectively, reducing discrepancies and ensuring product availability while adhering to budgetary constraints.
Overview
35
35
years of professional experience
Work History
Department Manager
Home Depot
Waldorf
11.2022 - Current
- Led operational excellence initiatives, enhancing team productivity and ensuring efficient store operations through strategic process improvements.
- Mentored and developed staff, fostering a culture of collaboration and high performance that drove employee engagement and retention.
- Implemented inventory management systems, resulting in reduced stock discrepancies and improved product availability for customers.
- Managed budgetary allocations effectively, ensuring resource optimization while maintaining compliance with corporate financial guidelines.
- Developed training programs for new hires, equipping them with essential skills and knowledge to perform their roles effectively.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Utilized excellent math skills to maintain accurate inventory levels.
- Balanced workloads to meet targets without overtaxing employees.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
Store Manager
Sally Beauty
Alexandria
03.2020 - Current
- Supervision, direction and planning of employees' daily work based on business needs and management of employee-related issues, including but not limited to the following: all personnel action decisions, continuous training and development of staff on all aspects of store operations, recruiting and hiring, creating and implementing employee schedules and work flow delegation consistent with staffing needs, resolving employee problems, determining appropriate coaching, counseling and disciplinary actions when needed, conducting performance appraisals and providing orientation to new store employees to communicate company background information and the benefits available to employees.
- Performed simultaneously and in conjunction with other duties.
- Responsible for ensuring all customer service issues and questions are resolved in a timely, appropriate and effective manner. Key point of contact for customers to resolve questions, issues or disputes.
- Determines product orders by analyzing store trends and anticipating customer demands. Ensures the maintenance of a well-stocked store at all times. Identifies and addresses overstock and defective merchandise with District Manager. Ensures that salon orders are accurate and delivered in a timely manner.
- Monitors and maintains store budget and controls expenses in order to stay within the assigned budget. Achieves store financial targets.
- Implements inventory control measures and protects store assets by ensuring all staff follow safety and security rules and procedures. Works to provide for the safety and security of all store personnel and customers.
- Maintains a high standard of merchandising, placement, store signage, and proper display techniques to ensure the creation of an inviting atmosphere for customers. Coordinates the Company's special promotion activities.
- Ensures all store opening and closing procedures are performed correctly.
- Conducts periodic meetings to keep employee relations at a high level and to keep employees informed of relevant information by utilizing leadership skills.
District Manager
Sally Beauty Supply.
Southern Maryland
10.2016 - 03.2020
- Provides high level oversight of all activities of the district's store and personnel in the use of our company policies, and produces to achieve maximum sales and profits within your district.
- Monitors controllable expenses at store levels in order to maintain great levels while minimizing adverse effects on store operations, and maintaining minimum shrink.
- Supports and coaches team on company sales programs such as Beauty Club Card, Equipment Protection Plan, Items of the Month, etc.
- Promotes excellent leadership qualities and leads by example among Store Leaders by ensuring ongoing touch-base talks, completing intensive care training, and providing professional and constructive feedback to help improve Store Leaders' performance and management skills.
- Acts as a reliable and effective communication link verbally and in writing among your stores, Territory Leader, and Support Center personnel to efficiently disseminate all information necessary.
- Hires store staff for new store openings working closely with set up crews to ensure adherence to grand opening schedules.
- Develops and maintain recruitment, training, motivation, and discipline programs of strong Store Leaders and store staff to drive excellent store operations and builds and maintains a talent pool of future field leaders.
- Analyzes Profit & Loss Reports and process monthly and other required reports.
Area Supervisor
Sally Beauty
Baltimore
01.2012 - 10.2016
- Provides leadership to deliver an excellent customer experience to maximize sales and customer loyalty in assigned stores. Develops customer-focused associates through coaching. Understands the competitive landscape by observing and studying other companies to learn about current initiatives/strategies shares information with their District Manager.
- Assesses assigned Store Managers, and Store Managers II, to determine talent opportunities and impact on store performance. Consistently engages direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP. Ensures that the Store Managers engage and develop their teams.
- Monitors controllable expenses in their assigned stores to maintain acceptable levels while minimizing adverse effects on store operations. Indirectly responsible for maintaining minimum shrink.
- Embodies and articulates the vision of the brand. Maintain, improve and uphold the Sally Beauty brand so that it is associated with positive results. Lead/Manage team that continually have a focus on our brand to drive customer satisfaction, in-store presentation, and competition resulting in higher sales products associated with our brand.
Store Manager/Trainer
Sally Beauty LLC
Glen Burnie
01.1991 - 01.2012
- Supervision, direction and planning of employees' daily work based on business needs and management of employee-related issues, including but not limited to the following: all personnel action decisions, continuous training and development of staff on all aspects of store operations, recruiting and hiring, creating and implementing employee schedules and work flow delegation consistent with staffing needs, resolving employee problems, determining appropriate coaching, counseling and disciplinary actions when needed, conducting performance appraisals and providing orientation to new store employees to communicate company background information and the benefits available to employees.
- Performed simultaneously and in conjunction with other duties.
- Responsible for ensuring all customer service issues and questions are resolved in a timely, appropriate and effective manner. Key point of contact for customers to resolve questions, issues or disputes.
- Determines product orders by analyzing store trends and anticipating customer demands. Ensures the maintenance of a well-stocked store at all times. Identifies and addresses overstock and defective merchandise with District Manager. Ensures that salon orders are accurate and delivered in a timely manner.
- Monitors and maintains store budget and controls expenses in order to stay within the assigned budget. Achieves store financial targets.
- Implements inventory control measures and protects store assets by ensuring all staff follow safety and security rules and procedures. Works to provide for the safety and security of all store personnel and customers.
- Maintains a high standard of merchandising, placement, store signage, and proper display techniques to ensure the creation of an inviting atmosphere for customers. Coordinates the Company's special promotion activities.
- Ensures all store opening and closing procedures are performed correctly.
- Conducts periodic meetings to keep employee relations at a high level and to keep employees informed of relevant information by utilizing leadership skills.
Education
High school or equivalent - Business
Chesapeake High School
Pasadena, MDHigh school or equivalent -
Chesapeake High School
Skills
- Management
- Customer service
- Profit & Loss
- Recruiting
- Store Management Experience
- Budgeting
- Merchandising
- Sales Management
- Employee Orientation
- Strategic Planning
- Payroll
- Retail Management
- Pricing
- Leadership
- P&L Management
- Operational excellence
- Team leadership
- Employee engagement
- Inventory management
Personal Information
- Title: Multi Unit Manager
- Work Permit: Authorized to work in the US for any employer
Timeline
Department Manager
Home Depot
11.2022 - Current
Store Manager
Sally Beauty
03.2020 - Current
District Manager
Sally Beauty Supply.
10.2016 - 03.2020
Area Supervisor
Sally Beauty
01.2012 - 10.2016
Store Manager/Trainer
Sally Beauty LLC
01.1991 - 01.2012
High school or equivalent - Business
Chesapeake High School
High school or equivalent -
Chesapeake High School