Diane Railing
Hagerstown,Maryland
Summary
Dynamic Office Manager/Chiropractic Assistant with expertise in customer service and billing at The New Life Chiropractic Center. Enhanced office efficiency by streamlining document management and scheduling. Skilled in Medisoft software and fostering positive client relations, ensuring seamless operations and exceptional service delivery. CPR certified and Licensed Chiropractic Assistant.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager/Chiropractic Assistant
The New Life Chiropractic Center
12.2004 - Current
- Managed office supplies and inventory for efficient operations.
- Maintained organized filing systems to enhance document retrieval processes.
- Responded to inquiries and provided information to clients promptly.
- Utilized office software tools to streamline daily operations and reporting processes.
- Handled incoming correspondence and prioritized communications effectively.
- Billing Specialist with strong attention to detail and experience in processing payments and managing accounts receivable
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Prepare and reconcile daily deposits
- Assisted patients with therapy exercises and transfers to/from beds.
- Managed a high volume of incoming calls, ensuring prompt and professional responses to customer inquiries and issues.
- Welcomed and registered an average of 30-40 patients daily, creating a friendly and supportive environment.
Skills
- Customer service
- Office management
- Organizational skills
- Billing
- Payroll processing
- Document management
- Scheduling
- Mail handling
- Employee training
- CPR certified
- Chiropractic Assistant/State Registered
- Medisoft Software/Data entry
Certification
- Licensed Chiropractic Assistant RC1030
- CPR Certification
Timeline
Office Manager/Chiropractic Assistant
The New Life Chiropractic Center
12.2004 - Current
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