Summary
Overview
Work History
Education
Skills
Timeline
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Dianne Cannon

Olney

Summary

Dynamic professional with a proven track record, excelling in exceptional customer service and efficient office management. Leveraged strong communication skills to enhance client relations and streamline operations, while utilizing Mindbody software for effective student management. Recognized for improving data accuracy and operational efficiency in previous roles.

Overview

41
41
years of professional experience

Work History

Dance Studio Office Manager

Berrend Dance Centre
09.2016 - 03.2025
  • Greeted students and parents, providing a warm and helpful first point of contact.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Answered phones, responded to emails, and provided information about class schedules, pricing and studio policies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between artistic director and teachers and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Website and Social Media Management
  • Handled student registration, tuition billing and attendance tracking using Mindbody software.
  • Coordinated class schedules, private lessons and studio rentals
  • Supported planning and execution of recitals, summer intensive and camps and school year schedules.

Information Analyst

Marriott International, Inc.
06.1984 - 08.2015
  • Used databases to research, gather, analyze and present Loss Prevention data.
  • Develop, manage, and audit Loss Prevention computer systems to ensure quality, accuracy, timeliness and availability of targeted loss date
  • Produce, analyze, and summarize loss date and trends, communicating results to appropriate division and operations management.
  • Organized information by studying, analyzing, interpreting and classifying data.
  • Continually research and implement improvements in data collection and report production to maximize staff efficiency, reduce department costs, and eliminate procedural redundancy.
  • Maintained historical records by documenting system changes and revisions.

Education

Nutrition And Dietetics

Central Michigan University
Mount Pleasant, MI
12-1983

Skills

  • Exceptional customer service
  • Strong communication
  • Multitasking in a fast paced environment
  • Efficient scheduling and organization

Timeline

Dance Studio Office Manager

Berrend Dance Centre
09.2016 - 03.2025

Information Analyst

Marriott International, Inc.
06.1984 - 08.2015

Nutrition And Dietetics

Central Michigan University

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Dianne Cannon