Dijon Dunson
Nottingham
Summary
Detail-oriented Document Verification Specialist skilled in ensuring compliance and data accuracy. Proven success in streamlining processes and enhancing quality assurance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Document verification specialist
Pearson Education
Baltimore
06.2025 - Current
- Reviewed verification documents for accuracy and compliance with company standards.
- Collaborated with team members to streamline verification processes and improve efficiency.
- Utilized internal systems to track and manage verification requests effectively.
- Conducted quality checks on verified documents to ensure completeness and correctness.
- Performed verification of customer accounts and ensured data accuracy.
Customer Service Representative
Department Of Treasury, IRS
Baltimore
06.2024 - 01.2026
- Assisted taxpayers with inquiries regarding tax filings and refund statuses.
- Managed phone calls, providing accurate information on IRS policies and procedures.
- Resolved issues by researching account details and coordinating with other departments.
- Documented interactions in the customer service database for future reference.
- Educated clients on tax regulations and available resources for assistance.
Administrative Clerk
Baltimore City Community College
Baltimore
08.2018 - 11.2023
- Coordinated communication between departments to streamline administrative processes.
- Prepared and processed various forms, documents, and correspondence for the college.
- Managed student records and ensured accurate data entry in college database.
- Assisted faculty with scheduling and organizing classroom materials for courses.
- Supported student services by responding to inquiries and providing necessary information.
Education
Associate of Arts - Nursing
Baltimore City Community College
Baltimore, MD05-2023
Associate of Science - Molecular Biology
Bio Technical Institute
Baltimore, MD07-2019
Skills
- Document validation
- Document control
- Data integrity
- Regulatory compliance
- Quality assurance
- Verification software
- Customer service
Certification
- Laboratory Technician
- DLA-20 Assessment Certification
Timeline
Document verification specialist
Pearson Education
06.2025 - Current
Customer Service Representative
Department Of Treasury, IRS
06.2024 - 01.2026
Administrative Clerk
Baltimore City Community College
08.2018 - 11.2023
Associate of Arts - Nursing
Baltimore City Community College
Associate of Science - Molecular Biology
Bio Technical Institute