Dilek Gungoren
Ellicott City
Summary
Esthetician with expertise in skin care and body treatments, delivering exceptional client experiences through effective communication and a calming approach. Proven ability to enhance spa performance through strong business acumen and customer service skills. Proficient in a variety of skin therapy techniques, including facials, microdermabrasion, and glycolic peels, consistently exceeding client expectations. Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.
Overview
10
10
years of professional experience
Work History
Esthetician/ Manager
LZ Wellness
Ellicott City, MD
09.2024 - 09.2025
- Delivered personalized skincare treatments using advanced techniques and high-quality products.
- Educated clients on skincare regimens, enhancing their overall wellness experience.
- Maintained a clean and organized treatment environment to ensure client safety and satisfaction.
- Collaborated with team members to develop promotional packages that increased client engagement.Administered various facial treatments using high-quality skincare products.
- Provided therapeutic massages to clients using various techniques and modalities.
- Educated clients on self-care practices to enhance their wellness journey.
- Managed appointment scheduling and maintained accurate client records efficiently.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Provided excellent customer service and skincare treatments to clients.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Esthetician
Well-being Massage Studio And Spa
Columbia, MD
01.2020 - 09.2024
- Perform client treatments, including facials targeting a variety of skin conditions, like aging, acne, sensitive; European and aromatherapy facial massages. Microdermabrasion, chemical peels and body treatments.
- Executed patient treatments while implementing safety measures to minimize infection risks through equipment sterilization and protective gear.
- Discussed procedures and treatment options with clients, providing tailored product recommendations to enhance treatment effectiveness.
- Delivered personalized skin care consultations addressing diverse client needs, ensuring optimal treatment plans.
- Maintained a clean and organized treatment room following health guidelines.
- Fostered a warm and friendly environment to create an exceptional customer experience.
- Welcomed clients and organized client charts for efficient record-keeping.
Medical Aesthetician
NuVo Aesthetic And Wellness
Fulton, MD
04.2021 - 03.2022
- Welcomed clients arriving for appointments.
- Fostered exceptional customer experience, enhancing client satisfaction and retention.
- Informed guests of appropriate products available to increase retail sales.
- Organized and replenished treatment rooms with essential supplies, ensuring a well-prepared environment for client services.
- Recommended retail products for at-home use.
- Educated patients on treatment options, empowering informed decisions for their skin care.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Developed individualized skin care programs, addressing specific client needs for optimal results.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Perform skin treatments on clients, chemical peels, microdermabrasions, LED lights.
- Executed skin treatments on clients, including Dermaplane and Microneedling.
- Provided advanced skincare treatments, including facials and chemical peels, to enhance client satisfaction.
Medical Aesthetician
Blush Med Institute
Bethesda, MD
03.2018 - 07.2019
- Fostered friendly, warm and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Performed consultations for patients before scheduling treatments.
- Designed post-treatment at-home care products.
- Sterilized equipment for patient treatments.
- Perform skin treatments on clients (average: 8 daily). Chemical peels, microdermabrasions, LED lights, and ultrasonic brush.
- Stocked treatment rooms with proper supplies.
- Provide new skin treatment protocols every 30 days to clients.
- Follow up with clients monthly to ensure satisfaction.
- Recommend organic/medical grade skin care products to clients. 90% of my clients were very satisfied with recommendations and treatments.
- Increased product sales/membership conversions by 10% in one year.
- Educated clients on proper skincare regimens and product usage for optimal results.
Esthetician
Hand And Stone
Olney, MD
01.2016 - 03.2018
- Sterilized equipment for patient treatments.
- Performed various skincare treatments including facials, peels, and microdermabrasion with attention to client comfort.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
- Provide various treatments such as body and facial waxing, eyebrow, and eyelash tinting.
- Facial treatments would require Dermalogica and Clarity products.
- Perform skin treatments with Nuface and LED lights.
- Welcomed clients arriving for appointments.
ESTHETICIAN
FARASHE, THE DAY SPA
Columbia, MD
09.2015 - 01.2016
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Sterilized equipment for patient treatments.
- Microdermabrasions.
- Chemical Peels.
- Micro - peels.
- Advanced facials.
- Waxing / Threading.
- Eyebrow / Eyelash tinting.
- Microblading.
- Lipo fitness, Conduct body waxing procedures, body wrap applications, Ion cleaning, and foot treatments.
- Expert on performing treatments on sensitive skin.
- Knowledgeable in spa operations, assist manager on a daily basis.
- Great customer service to build loyal relationships with clients.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
Education
High School Diploma - Certified Phlebotomy Tech.
American Academy Phlebotomy Technicians
Reisterstown, MD02-2024
High School Diploma - High School Diploma
Penn Foster Career School
Scranton, PA01.1998
License Skin Care Specialist. - Esthetic
THE ESTHETIC INSTITUTE
Vienna, VA01.2014
Phlebotomy - Completed professional development in Phlebotomy Tech.
CLINICAL TRAINING INSTITUTE
Santa Maria, CA01.2012
Massage Therapist - Massage Therapist
Cortiva Massage School
Linthicum Heights, MD06-2023
Skills
- Customer service
- Multitasking and organization
- Team collaboration
- Wellness and relaxation techniques
- Dermaplaning expertise
- Microneedling proficiency
- Microdermabrasion skills
- Chemical peel techniques
- Advanced facial treatments
- LED light therapy
- HydraFacial mastery
- High-frequency machine use
Timeline
Esthetician/ Manager
LZ Wellness
09.2024 - 09.2025
Medical Aesthetician
NuVo Aesthetic And Wellness
04.2021 - 03.2022
Esthetician
Well-being Massage Studio And Spa
01.2020 - 09.2024
Medical Aesthetician
Blush Med Institute
03.2018 - 07.2019
Esthetician
Hand And Stone
01.2016 - 03.2018
ESTHETICIAN
FARASHE, THE DAY SPA
09.2015 - 01.2016
High School Diploma - High School Diploma
Penn Foster Career School
License Skin Care Specialist. - Esthetic
THE ESTHETIC INSTITUTE
Phlebotomy - Completed professional development in Phlebotomy Tech.
CLINICAL TRAINING INSTITUTE
High School Diploma - Certified Phlebotomy Tech.
American Academy Phlebotomy Technicians
Massage Therapist - Massage Therapist
Cortiva Massage School
Personal Information
Title: Esthetician