Dilfuza Utz

• Led daily operations to ensure exceptional customer service and dining experience.
• Developed staff training programs to enhance operational efficiency and service quality.
• Managed inventory control and procurement processes to minimize waste and reduce costs.
• Implemented performance metrics to evaluate team productivity and service standards.
• Oversaw compliance with health regulations, ensuring safety standards were consistently met across all operations.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

• Processed payments efficiently, maintaining cash handling accuracy and compliance.
• Resolved customer complaints promptly, ensuring positive dining experiences.
• Implemented new table service procedures, improving overall workflow efficiency.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed food and beverage orders accurately to enhance guest satisfaction.
• Collaborated with kitchen staff to ensure timely meal preparation and presentation.
• Trained new servers on menu knowledge and customer engagement techniques.

• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

Coordinated the review process of hiring documents to maintain compliance with established organizational guidelines.

Ensured accurate documentation entry into government and company systems.

Reviewed and verified employee time cards for accuracy and timely payroll processing.

Coordinated payroll data compilation and reporting to support financial operations.

Conducted candidate sourcing and selection to build a high-performing workforce.

Oversaw PTO management processes to ensure compliance with company policies.