Dina Aljafarawi
Bowie
Summary
Dynamic customer service professional with a proven track record at Sam's Club, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective coaching and collaboration, resulting in improved service quality. Skilled in customer enrollment and adept at managing high-stress situations, fostering loyalty and repeat business.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Target/Ulta
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped customers enroll in store credit and loyalty programs for better benefits
Customer Service Representative
Macy’s
02.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Supervisor/Leader
Sam's Club
09.1999 - 07.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
High School Diploma -
South River HS
Edgewater, MD05-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Customer enrollment
Timeline
Customer Service Representative
Target/Ulta
09.2024 - Current
Customer Service Representative
Macy’s
02.2022 - 08.2024
Customer Service Supervisor/Leader
Sam's Club
09.1999 - 07.2020
High School Diploma -
South River HS
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