Diontae Neal
Safeway
Temple Hills
1
Certification
5
years of professional experience
Experienced Produce Manager with strengths in department supervision, inventory replenishment, and waste reduction. Skilled in maintaining fresh displays, controlling shrink, and delivering strong customer service in fast-paced retail settings.
Work History
Produce Manager
4 Years 7 Months- Directed produce department operations, ensuring consistent freshness, presentation, and customer service standards.
- Managed product ordering, inventory levels, and rotation to reduce shrink and maintain stock availability.
- Supervised produce associates, assigning daily tasks and reinforcing merchandising and sanitation procedures.
- Inspected deliveries and backstock for quality, removing damaged produce before floor placement.
- Maintained attractive displays, price integrity, and promotional setups aligned with store planograms.
- Trained team members on food safety, handling practices, and department workflow expectations.
- Resolved customer concerns quickly, supporting positive shopping experiences and repeat business.
- Coordinated cleaning, equipment care, and compliance with health and safety requirements.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Assisted customers with produce questions.
- Purchased produce following guidelines of the marketing plan.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Priced produce to achieve margin and sales goals.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Planned attractive produce displays, using color and texture to enhance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Orchestrated performance-oriented environment by closely supporting team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma
Skills
Inventory management
Retail management
Stock rotation
Food safety compliance
Inventory replenishment
Display production
Stock management
Fresh produce handling
Customer service
Customer relations
Problem resolution
Problem-solving
Multitasking
Computer skills
Retail management
Certification
Big Joe pallet mover
Tailzon tags, price checks, inventory, transfers
iPad Daily orders, temperature logs, check emails
Timeline
Produce Manager
Safeway
03.2022 - CurrentRead More
Crossland High School
High School Diploma
Read More