Summary
Overview
Work History
Education
Skills
Timeline
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Divine Dike

Laurel

Summary

Dynamic professional with a proven track record at Uber, excelling in customer service and time management. Recognized for maintaining high driver ratings and positive passenger feedback. Skilled in loading and unloading, with a strong focus on efficiency and safety. Committed to enhancing customer experiences through exceptional communication and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Uber Partner

Uber
09.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.

Delivery Driver

Amazon
09.2023 - 10.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Solutions Specialist

Cricket Wireless
07.2021 - 08.2023
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Installed operating systems, set up emails and updated programs.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Inspected products as part of adherence to quality standards.

Sales Associate

PHED
08.2019 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Journalism And Mass Communication

Abia State University
08.2018

Skills

  • Loading and unloading
  • Truck loading
  • Shipping and receiving
  • Customer service
  • Pallet jack handling
  • Vehicle maintenance
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Driving safety
  • Strong navigation

Timeline

Uber Partner

Uber
09.2023 - Current

Delivery Driver

Amazon
09.2023 - 10.2024

Solutions Specialist

Cricket Wireless
07.2021 - 08.2023

Sales Associate

PHED
08.2019 - 06.2021

Journalism And Mass Communication

Abia State University

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Divine Dike