Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Divya Shankar

Silver Spring

Summary

Adept individual with over 12 years of experience in Cloud FinOps, Business Analysis, Software Testing, Project Management, and Product Management in the IT Industry. Communicative and collaborative with a proven history of improving business processes to achieve quality, revenue, and customer experience goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cloud FinOps Engineer

GEICO, Government Employees Insurance
01.2022 - Current
  • Identified and lead various cost optimization initiatives that enabled the company to save Azure cloud usage costs by almost 45%.
  • Designed and implemented data pipelines using Azure Data Factory to automate the ingestion of cost data and resource utilization metrics into Azure Synapse to perform analytics on cloud usage and finding optimization opportunities.
  • Implemented cost allocation and chargeback/showback mechanisms for Azure, Google Cloud and Snowflake.
  • Assisted product teams with providing guidance on selecting cost-effective services prior to onboarding in Azure.
  • Collaborated on interdisciplinary teams to implement cost optimization recommendations and best practices.
  • Developed reports targeting multiple stakeholders to provide insights into cost and resource utilization metrics using Power BI.
  • Managed stakeholder communications and defined cost-saving KPIs for IT Executives.

Program Manager, DevOps

PrimeSoft Solutions
01.2020 - 01.2022
  • Managing team of 50 L1 DevOps Support Engineers for a leading Insurance giant with a responsibility to ensure 24/7 Infrastructure availability of cloud Applications in Production.
  • Saved over 2000 production outage minutes in 2020 by implementing proactive monitoring measures using App Insight and Splunk.
  • Optimized operational metrics by performing data analysis in Power BI and presenting it to management.
  • Improved accuracy of project planning and budgeting by developing Probabilistic budgeting models for IT Managers using SIPmath and MS Excel.
  • Enhanced business and operational processes to improve efficiency and collaboration among teams.
  • Improved overall incident response and recovery time by transitioning DevOps teams to use Moogsoft AIOps for monitoring Production Infrastructure metrics and Application dependencies.

Product Owner

PrimeSoft Solutions
10.2017 - 12.2019
  • Managed implementation and delivery of a cloud-based solution that offered analytics for chronic health conditions.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Wrote detailed user stories for the development team, created wireframes and prioritized product backlog for implementation in each sprint.
  • Worked closely with stakeholders in creating a product strategy and roadmap.
  • Assisted Testing team in developing validation deliverables like Test plans, Test Cases, and Test case summary reports.
  • Actively participated in Agile ceremonies, demos, and production releases.

Product Associate

StarLink LLC
04.2014 - 09.2017
  • Drove cyber-security product sales through liaising with vendors, customers, and channel partners across the EMEA region.
  • Collaborated with Product Managers and Country teams to achieve revenue target of $40M and profitability of $4M.
  • Tracked, forecasted, and reported on sales opportunities using NetSuite ERP to the VP, Sales on weekly basis.
  • Maintained strong business relationships and executed overall vendor strategy across the channel partner community.
  • Worked with marketing in conducting events and focused group workshops to execute vendor-specific Product campaigns.

Software Engineer

Geometric Ltd
04.2010 - 07.2012
  • Executed several Oracle Agile PLM implementation projects for customers from the Pharmaceutical, Tobacco, and Automobile Industries.
  • Consistently achieved a customer satisfaction index of 4.5 out of 5.
  • Created RTM, Functional Requirements Specification, User Requirement Specification, and Test scripts.
  • Defined and developed dashboards for c-level management in Agile BI using OBIEE.
  • Performed Pareto and fishbone analysis to identify the root cause of defects and issues throughout the project life cycle.

Education

Bachelor of Engineering - Computer Science

Visvesvaraya Technological University
India
08.2009

Skills

  • Cloud Cost Management
  • Planning, Budgeting and Forecasting
  • Data Analytics and Visualization (Power BI, Tableau and MS Excel)
  • Microsoft Azure, Azure DevOps, Python, GCP, AWS, KQL, SQL
  • Business Analysis and design
  • Project Management
  • Product Management and Sales
  • Quality assurance/Testing
  • Oracle Agile PLM
  • Agile Scrum Methodology
  • Infrastructure Monitoring (Splunk and App Insight)

Certification


  • Astronomer Certification for Apache Airflow Fundamentals, Jan 2024
  • Python Foundations, Jan 2024
  • Snowflake Foundations, Dec 2023
  • FinOps Certified Practitioner, Oct 2022
  • Microsoft AZ-900 certified, March 2022
  • AWS Certified Cloud Practitioner, Dec 2022
  • Post Graduate Program in Business Analysis, Jul 2021
  • PMP - Project Management Professional, Oct 2016
  • CSPO - Certified Scrum Product Owner, Feb 2019
  • Analyzing and Visualizing Data with Microsoft Power BI, Dec 2020

Accomplishments

  • Rewarded for "Exceptional Performance" in Y2023.
  • Overachieved product profitability target for sale of Cyber Security Solutions in EMEA by 120% in 2016.
  • Awarded 'Best Performer' in 2015 for contribution towards Product Management team' success.
  • Awarded the 'STAR performer of the year' in 2011.

Timeline

Cloud FinOps Engineer

GEICO, Government Employees Insurance
01.2022 - Current

Program Manager, DevOps

PrimeSoft Solutions
01.2020 - 01.2022

Product Owner

PrimeSoft Solutions
10.2017 - 12.2019

Product Associate

StarLink LLC
04.2014 - 09.2017

Software Engineer

Geometric Ltd
04.2010 - 07.2012

Bachelor of Engineering - Computer Science

Visvesvaraya Technological University

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Divya Shankar