D'Nasia Marshburn
Baltimore
Summary
Personable and results-driven customer service professional with 7–10 years of experience in sales, customer service, and communications. Proven ability to maintain excellent client relationships. Excels in fast-paced environments, multitasking, and maintaining an inviting community presence.
Overview
4
4
years of professional experience
Work History
Security Officer
Securitas Security Services USA
10.2022 - 01.2024
- - Utilized strong communication skills to interact with staff, guests, vendors, and law enforcement personnel in a professional manner.
- Checked and verified photo identification prior to granting facility access.
- - Enforced safety regulations, policies, and procedures to ensure a safe environment.
Customer Service Representative
Conduent
01.2021 - 08.2021
- - Handled customer complaints and inquiries in a courteous and efficient manner.
- - Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- - Developed strong customer relationships and loyalty through consistent service excellence.
Advertising Sales Representative
The Carolinian News
06.2020 - 08.2021
- - Scheduled appointments with existing clients to discuss new advertising proposals to secure deals.
- - Generated new business through referrals, cold calls, and existing client base.
- - Used consultative sales techniques to pinpoint customers’ advertising needs and close on short-term and long-term campaigns.
Education
B.A. - Mass Communication
North Carolina Central University
Durham, NC05.2020
Skills
- - Sales
- - Property Tours & Customer Service
- - Lead Follow-Up & Closing Techniques
- - Organization & Multitasking
- - Microsoft Office Suite
- - Email & Phone Systems
Languages
Spanish (Conversational)
Timeline
Security Officer
Securitas Security Services USA
10.2022 - 01.2024
Customer Service Representative
Conduent
01.2021 - 08.2021
Advertising Sales Representative
The Carolinian News
06.2020 - 08.2021
B.A. - Mass Communication
North Carolina Central University