Summary
Overview
Work History
Education
Skills
Languages
Timeline
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D'Nasia Marshburn

Baltimore

Summary

Personable and results-driven customer service professional with 7–10 years of experience in sales, customer service, and communications. Proven ability to maintain excellent client relationships. Excels in fast-paced environments, multitasking, and maintaining an inviting community presence.

Overview

4
4
years of professional experience

Work History

Security Officer

Securitas Security Services USA
10.2022 - 01.2024
  • - Utilized strong communication skills to interact with staff, guests, vendors, and law enforcement personnel in a professional manner.
  • Checked and verified photo identification prior to granting facility access.
  • - Enforced safety regulations, policies, and procedures to ensure a safe environment.

Customer Service Representative

Conduent
01.2021 - 08.2021
  • - Handled customer complaints and inquiries in a courteous and efficient manner.
  • - Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
  • - Developed strong customer relationships and loyalty through consistent service excellence.

Advertising Sales Representative

The Carolinian News
06.2020 - 08.2021
  • - Scheduled appointments with existing clients to discuss new advertising proposals to secure deals.
  • - Generated new business through referrals, cold calls, and existing client base.
  • - Used consultative sales techniques to pinpoint customers’ advertising needs and close on short-term and long-term campaigns.

Education

B.A. - Mass Communication

North Carolina Central University
Durham, NC
05.2020

Skills

  • - Sales
  • - Property Tours & Customer Service
  • - Lead Follow-Up & Closing Techniques
  • - Organization & Multitasking
  • - Microsoft Office Suite
  • - Email & Phone Systems

Languages

Spanish (Conversational)

Timeline

Security Officer

Securitas Security Services USA
10.2022 - 01.2024

Customer Service Representative

Conduent
01.2021 - 08.2021

Advertising Sales Representative

The Carolinian News
06.2020 - 08.2021

B.A. - Mass Communication

North Carolina Central University
D'Nasia Marshburn