DOMINIC LEE
Upper Marlboro
Overview
13
13
years of professional experience
Work History
District Manager
Starbucks
Baltimore/ P.G County
07.2023 - Current
- Led district operations to enhance store performance and customer experience.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Conducted regular performance evaluations to ensure compliance with company standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
People Experience Manager
Apple
Arlington
09.2022 - Current
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Participates with other senior management to establish strategic plans and objectives.
- Participates in final decisions on administrative and operational matters.
- Ensures that store achieves established objectives.
- Directs and controls the activities of a broad functional area and collaborates with key business partners (such as Finance, HR, and others).
- Has access to confidential company business and financial information and has the authority to make related decisions.
- Completes projects in the Manager’s assigned areas of responsibility.
- Implements innovative ideas to improve processes and performance within the Manager’s assigned areas.
- Trains and develops store employees in customer service, product knowledge, inventory control, and visual merchandising display.
- Supports the Store Leader by coaching store employees to consistently provide exceptional customer service.
- Monitors the performance of store employees and supports the Store Leader in addressing performance issues.
- Monitors the customer experience.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Recruited new employees and built relationships, driving visibility.
- Encouraged open communications, promoting positive and pro-employee work environment.
Shopping Experience Manager
Apple
Towson
10.2019 - 09.2021
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Participates with other senior management to establish strategic plans and objectives.
- Participates in final decisions on administrative and operational matters.
- Ensures that store achieves established objectives.
- Directs and controls the activities of a broad functional area and collaborates with key business partners (such as Finance, HR, and others).
- Has access to confidential company business and financial information and has the authority to make related decisions.
- Completes projects in the Manager’s assigned areas of responsibility.
- Implements innovative ideas to improve processes and performance within the Manager’s assigned areas.
- Trains and develops store employees in customer service, product knowledge, inventory control, and visual merchandising display.
- Supports the Store Leader by coaching store employees to consistently provide exceptional customer service.
- Monitors the performance of store employees and supports the Store Leader in addressing performance issues.
- Monitors the customer experience.
General Manager
Bestbuy
Bowie/Laurel
02.2017 - 09.2021
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Implemented merchandising and promotional changes to enhance sales
- Organized and updated schedules to optimize coverage for expected customer demands
- Developed team members into supervisors and department managers to promote performance-oriented culture
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations
- Planned and executed in-store promotional events to increase customer engagement and sales revenues
- Evaluated employee performance
- Managed, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue and profits
District Manager
Gamestop
Boston MA, Arlington VA, PG County
10.2012 - 02.2017
- Interviewed job candidates and made staffing decisions.
- Managed 14 Locations with staffs of 4-6 sales associates 1-4 team leaders and 1-2 assistant managers Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed profit and loss performance reports.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Increased sales volume by 10% in less than 1 year.
- Contacted customers by phone and email in response to inquiries.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers and the community to establish long-term business growth.
- Trained staff to deliver outstanding customer service.
- Determined staff promotions and demotions, and terminated employees when necessary.
Education
High School Diploma -
Dunbar High School
Washington, DC2002
Skills
- Retail inventory management
- Store operations
- MS Office proficient
- Outstanding communication skills
- Exceptional leader
- Team-oriented
- Recruiting and interviewing
- Decision Quality
- Develops Talent
- Ensures Accountability
- Instills Trust
- Situational Adaptability
- Loss prevention
- Organized
- Time management
Affiliations
Strategic Leader with 15+ years of progressive leadership experience driving multi-unit operational excellence, talent development, and financial performance. Strong passion for building strong leaders, elevating customer experience, and delivering sustained business growth.
Accomplishments
* DM Quarterly Excellence award 2024*Top Performer 2015. Top 25th Percentile in company for Profit. *Service Champion award 2013. *Regional "Bulldog" award in 2012.
Timeline
District Manager
Starbucks
07.2023 - Current
People Experience Manager
Apple
09.2022 - Current
Shopping Experience Manager
Apple
10.2019 - 09.2021
General Manager
Bestbuy
02.2017 - 09.2021
District Manager
Gamestop
10.2012 - 02.2017
High School Diploma -
Dunbar High School