Dominique Delapotaire
Olney
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salon Manager
Hairston's & Co.
07.2018 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Increased revenue through effective customer service and inventory management.
- Handled employee scheduling and coverage needs during business hours.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Assistant Manager
Sport Clips
01.2017 - 01.2018
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Hair Stylist
18|8 Fine Men's Salon
12.2015 - 01.2017
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
Education
High School Diploma -
Churchill High School
Potomac01-2014
Skills
- Account management
- Marketing initiatives
- Multi-task management
- Financial management
- Task delegation
- Advanced interpersonal skills
Certification
- Licensed Cosmetologist - May 2014
Timeline
Salon Manager
Hairston's & Co.
07.2018 - Current
Assistant Manager
Sport Clips
01.2017 - 01.2018
Hair Stylist
18|8 Fine Men's Salon
12.2015 - 01.2017
High School Diploma -
Churchill High School
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