Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Jackson

Baltimore

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Clinical Administrator/Medical Assistant

Maryland Endocrine
08.2024 - 02.2025
  • Executed patient census operations to compile detailed performance profiles of practice.
  • Assembled charts for new patients, ensuring thorough inclusion of medical history and diagnostic information.
  • Maintained expertise in standardized medical billing codes to support accurate coding practices.
  • Verified and reconciled service charges with insurance companies and payment providers to ensure accuracy.
  • Managed approximately 30 calls, messages, and faxes daily to facilitate efficient communication.

Security Officer

Abacus Staffing
12.2023 - 08.2024
  • Greeted guests professionally to establish a welcoming atmosphere while prioritizing safety.
  • Conducted regular patrols of key areas to identify and mitigate security risks.
  • Addressed visitor inquiries regarding facility safety and access control procedures to ensure satisfaction.

Call Center Representative

United MedAlert
11.2022 - 10.2023
  • Managed high call volumes while delivering exceptional customer support with professionalism.
  • Resolved escalated calls effectively, ensuring client satisfaction through comprehensive issue resolution.
  • Participated in continual training to remain updated on company policies and product knowledge.
  • Handled multiple calls and messages consecutively to meet diverse customer needs.

Warehouse Associate

Amazon
Sparrows Point
01.2023 - 10.2023
  • Picked and verified customer orders by quantity and quality, adhering to warehouse procedures.
  • Prepared shipments by packing orders in compliance with warehouse guidelines to meet customer expectations.
  • Maintained a secure workplace by actively implementing and monitoring safety procedures daily.
  • Achieved high productivity by picking up to 300 items and packing 150 orders hourly, contributing to streamlined processes.

Caregiver

Regency Assisted Living
01.2020 - 08.2022
  • Coordinated safe, timely, and effective client care while delivering daily progress reports.
  • Assisted clients with daily living activities to enhance independence and quality of life.
  • Provided guidance on dressing, grooming, meal preparation, and medication reminders.
  • Maintained cleanliness standards through light housekeeping duties, respecting patient personal space.
  • Managed care for 10-15 residents, including laundry and meal collection.
  • Supported residents with feeding and restroom assistance to ensure dignity and comfort.

Education

High School Diploma -

Old Mill High School
Millersville, MD
06.2020

Skills

Medical coding

  • Chart preparation
  • Insurance verification
  • Data analysis
  • Customer service
  • Problem solving
  • Team collaboration
  • Time management
  • HIPAA compliance
  • Healthcare policy
  • Patient care assessment
  • Multitasking capacity
  • Professionalism
  • Manage records
  • Communication skills

Timeline

Clinical Administrator/Medical Assistant

Maryland Endocrine
08.2024 - 02.2025

Security Officer

Abacus Staffing
12.2023 - 08.2024

Warehouse Associate

Amazon
01.2023 - 10.2023

Call Center Representative

United MedAlert
11.2022 - 10.2023

Caregiver

Regency Assisted Living
01.2020 - 08.2022

High School Diploma -

Old Mill High School

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Dominique Jackson