Dominique Jackson
Baltimore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Clinical Administrator/Medical Assistant
Maryland Endocrine
08.2024 - 02.2025
- Executed patient census operations to compile detailed performance profiles of practice.
- Assembled charts for new patients, ensuring thorough inclusion of medical history and diagnostic information.
- Maintained expertise in standardized medical billing codes to support accurate coding practices.
- Verified and reconciled service charges with insurance companies and payment providers to ensure accuracy.
- Managed approximately 30 calls, messages, and faxes daily to facilitate efficient communication.
Security Officer
Abacus Staffing
12.2023 - 08.2024
- Greeted guests professionally to establish a welcoming atmosphere while prioritizing safety.
- Conducted regular patrols of key areas to identify and mitigate security risks.
- Addressed visitor inquiries regarding facility safety and access control procedures to ensure satisfaction.
Call Center Representative
United MedAlert
11.2022 - 10.2023
- Managed high call volumes while delivering exceptional customer support with professionalism.
- Resolved escalated calls effectively, ensuring client satisfaction through comprehensive issue resolution.
- Participated in continual training to remain updated on company policies and product knowledge.
- Handled multiple calls and messages consecutively to meet diverse customer needs.
Warehouse Associate
Amazon
Sparrows Point
01.2023 - 10.2023
- Picked and verified customer orders by quantity and quality, adhering to warehouse procedures.
- Prepared shipments by packing orders in compliance with warehouse guidelines to meet customer expectations.
- Maintained a secure workplace by actively implementing and monitoring safety procedures daily.
- Achieved high productivity by picking up to 300 items and packing 150 orders hourly, contributing to streamlined processes.
Caregiver
Regency Assisted Living
01.2020 - 08.2022
- Coordinated safe, timely, and effective client care while delivering daily progress reports.
- Assisted clients with daily living activities to enhance independence and quality of life.
- Provided guidance on dressing, grooming, meal preparation, and medication reminders.
- Maintained cleanliness standards through light housekeeping duties, respecting patient personal space.
- Managed care for 10-15 residents, including laundry and meal collection.
- Supported residents with feeding and restroom assistance to ensure dignity and comfort.
Education
High School Diploma -
Old Mill High School
Millersville, MD06.2020
Skills
Medical coding
- Chart preparation
- Insurance verification
- Data analysis
- Customer service
- Problem solving
- Team collaboration
- Time management
- HIPAA compliance
- Healthcare policy
- Patient care assessment
- Multitasking capacity
- Professionalism
- Manage records
- Communication skills
Timeline
Clinical Administrator/Medical Assistant
Maryland Endocrine
08.2024 - 02.2025
Security Officer
Abacus Staffing
12.2023 - 08.2024
Warehouse Associate
Amazon
01.2023 - 10.2023
Call Center Representative
United MedAlert
11.2022 - 10.2023
Caregiver
Regency Assisted Living
01.2020 - 08.2022
High School Diploma -
Old Mill High School
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