Domonique Smith
Rosedale,MD
Summary
Experienced with patient care coordination, ensuring efficient communication and smooth operations. Utilizes organizational and multitasking skills to support medical teams and improve patient outcomes. Track record of proactive problem-solving and effective collaboration in fast-paced healthcare settings.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Medical Coordinator
John Hopkins University
5501 Hopkins Bayview Circle
07.2025 - Current
- Coordinated patient care schedules, ensuring timely appointments and efficient workflow.
- Assisted in managing medical records, maintaining accuracy and confidentiality of sensitive information.
- Supported clinical staff by preparing necessary documentation for patient treatments and procedures.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage.
- Oversaw medical records management, ensuring accuracy and confidentiality of sensitive information.
- Assisted in maintaining accurate patient records using electronic health record (EPIC) systems.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Prepared and processed patient referrals and transfer requests.
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Answered phone calls and messages for a twenty-one-physician practice, scheduling appointments, and handling patient inquiries.
Receptionist
John Hopkins Bayview Medical Center
5501 Hopkin Bay View Circle
08.2024 - 07.2025
- Managed front desk operations, ensuring efficient patient flow and timely appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Coordinated communication between departments to enhance operational efficiency and patient satisfaction.
- Implemented electronic health record systems, improving data accuracy and accessibility for staff.
- Trained new reception staff on procedures, fostering a collaborative team environment.
- Developed and maintained filing systems for patient records, ensuring compliance with privacy regulations.
- Streamlined check-in processes, enhancing overall patient experience and reducing wait times.
- Assisted in managing office supplies inventory, optimizing resources for daily operations.
- Answered phone promptly and directed incoming calls to the correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Kaiser Permanente
Halethorpe, MD
2017 - 06.2024
- Assisted members with checking in for appointments on Kiosk and Via EPIC Health Connect. Greet and direct members to appropriate waiting rooms for specialty appointments. Scheduled and Confirmed members appointments. Extensive knowledge of medical office procedures, terminology, and patient management systems. Excellent communication and interpersonal skills, ensuring effective interaction with patients, healthcare professionals, and staff members. Proven ability to handle multiple tasks simultaneously while maintaining attention to detail. Assisted members by providing general information. Well-versed in verifying insurance coverage, processing co-payments, and handling billing inquiries. Ability to maintain confidentiality and handle sensitive information with discretion.
Operating Room Assistant
Kaiser Permanente
Halethorpe, MD
01.2017 - 01.2018
- Extensive knowledge of surgical procedures, equipment, and sterile techniques. Proficient in preparing operating rooms by assembling necessary supplies, instruments, and equipment. Strong understanding of infection control protocols and maintaining a sterile environment. Transports supplies and specimens to the operating rooms, sterile processing department, laboratory, Pathology, and x-ray departments as required. Ability to anticipate the surgeon's needs during procedures and provide prompt assistance. Proven ability to handle multiple tasks simultaneously while maintaining attention to detail. Familiarity with surgical instrument sterilization, maintenance, and inventory management. Maintains effective relationships with co-workers, staff, and physicians while adhering to the Perioperative Services Policies and Procedures.
- Assisted surgical teams during procedures, ensuring equipment and instruments were readily available.
- Supported patient positioning and safety throughout various surgical interventions.
- Conducted inventory checks and replenished supplies to ensure uninterrupted surgical operations.
- Prepared patients for surgery and transported patients to and from the operating room.
Patient Care Technician
University of Maryland Hospital
Baltimore, MD
01.2012 - 01.2017
- Provide the direct patient care for assigned patients under the direct supervision of a RN. Comprehensive knowledge of patient care principles, medical terminology, and infection control protocols. Proficient in taking vital signs, collecting specimens, and performing basic medical procedures. Strong ability to provide emotional support and establish rapport with patients and their families. Excellent communication and interpersonal skills, collaborating effectively with healthcare professionals and interdisciplinary teams. Demonstrated ability to prioritize tasks, manage time efficiently, and adapt to changing situations. Performed 12 lead ECG and places patients on continuous cardiac monitoring. Maintained inventory of equipment and supplies to optimize delivery of patients care and treatment. Experience with electronic medical records (EMR) and documenting patient information accurately.
Education
High School Diploma -
New Spiritual Christian Academy
5401 Frankford Avenue Baltimore, MD 21206 09.2010
Certified Nursing Assistant -
Baltimore City Community College
2901Liberty Heights Avenue, Baltimore, Maryland 2109.2004
Skills
- Patient confidentiality
- Teamwork and collaboration
- Reliability
- Organizational skills
- Verbal communication
- Clinical documentation
- Maintaining patient records
- Insurance verification
- Patient care coordination
- Appointment scheduling
- Medical terminology proficiency
- Teamwork
- Customer service
- Problem-solving
- Time management
Certification
CPR Certified
Timeline
Medical Coordinator
John Hopkins University
07.2025 - Current
Receptionist
John Hopkins Bayview Medical Center
08.2024 - 07.2025
Operating Room Assistant
Kaiser Permanente
01.2017 - 01.2018
Patient Care Technician
University of Maryland Hospital
01.2012 - 01.2017
Receptionist
Kaiser Permanente
2017 - 06.2024
High School Diploma -
New Spiritual Christian Academy
Certified Nursing Assistant -
Baltimore City Community College