Don Hursey Jr
Bowie
Summary
Highly experienced IT professional
Experienced with diagnosing and repairing wide range of IT hardware and software issues. Utilizes technical knowledge and problem-solving skills to maintain optimal system performance. Track record of delivering exceptional customer service and adapting to evolving technological needs.
Overview
37
37
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
Form 10 Group
06.2023 - 10.2023
- Worked independently troubleshooting and providing Tier 1/Tier 2 IT support
- Updated and installed software to Flowbird Kiosk meters
- Maintained and repaired computer based parking kiosks
- Traveled to parking kiosks and performed preventative maintenance, assessment and inventory tasks
- Also, responded to field break/fix tickets
- Performed diagnosis and repair of kiosks replacing defective parts or updating software in a windows 10 based, cloud-based networked environment
Customer Field Engineer
Unisys Corporation
11.2015 - 04.2022
- Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
- Takes responsibility for potential or desired follow-up service or problem escalation
- Repairs, maintains and installs Cisco routers and switches, all Dell servers and storage unit model's, EMC backup units, 7 Eleven Point of Sale units, Hand held scanners and inventory laptops, Dell and HP printers
Microsoft Desktop Support Engineer
Hewlett Packard, Internal Revenue Service
07.2012 - 11.2015
- Deploys the Microsoft Windows 7.0 Operating System and Office suite 2010 software to the current desktop/laptop computers within IRS
- Provides third level technical support and triage for the following technical areas: Windows XP, Windows 7, Microsoft hardware drivers, Microsoft Office suite 2010, air cards, smart cards, vpn/network connectivity, printer drivers, data migration, software upgrades and program patches
- Performs Pre and Post image in place migrations
- Installs software via Altiris Deployment Console
- Performs CPM remote, A to B deskside, and remote image in place upgrades/migrations using CP Migrator software
- Moves applications from XP desktops and laptops to Windows 7 systems
- Installs and configures IRS custom software such as: IFS, AMS, EFDS, IAT, Any Connect, IDRS, RGS, IMS, IBM 3270, Guardian Edge, Rational, Secure CRT/FX, Oracle
Lead Deployment Network Engineer
Data Networks, Inc., Montgomery Co. Public Schools
07.2010 - 06.2012
- Leads PC Deployment team, Imaging Dell PC's and Laptops for Montgomery County public school students and staff as part of ongoing effort to replace decommissioned computers and migrate from Windows XP to Windows 7
- Utilizing such tools as Altiris Deployment console and proprietary scripts, and Symantec Ghost
- Daily responsibilities include leading team of technicians building new PC's, migrating current users from Win XP to Win 7 OS, migrating user files and data, and deploying the new machines
- Interfaces with high-level customers, troubleshoots technical and customer service-related issues with diplomacy
- Performs post-configuration, names computers, and adds them to domain, adds peripherals
- Assures newly installed equipment is fully operational
Franchise Owner
AFCN ATM Franchise, Inc
07.2006 - 07.2010
- Maintained and serviced automated teller machines (ATMs)
- Drove personal vehicle to various ATM locations
- Ran diagnostics on troubled ATMs and performed preventative maintenance on ATMs when applicable
- Performed 2nd line and 1st line mechanical and electronic repairs on various ATM models
- Understood ATM error codes and troubleshot for problems if fix was not apparent
- Worked with ATM location owners or subcontractor to solve and report customer ATM issues and communicated with customers in person or via telephone on troubled machines when needed
- Performed new ATM installations
Computer Information Technology Specialist
US Dept of Agriculture, AMS Technology Division
01.1987 - 07.2006
- Installed, managed, and supported telecommunication and network systems that included enterprise servers, client PCs, UPS, MDF, CPE and riser systems
- Managed security administration of servers, electronic mail and LAN/WAN networks and equipment such as Cisco routers, switches, hubs and servers/PCs
- Served as lead for help desk personnel, managing ticket tracking and access management systems, using helpdesk tracking software such as Remedy and LANDesk
- Installed, analyzed, and troubleshot problems, and monitored the pc/server Microsoft Windows Word, Excel, Visio, and Outlook software
- Maintained Critical Data Center operations insuring that the center was secured at all times from unauthorized access
- Used infra inventory database to track desktops, laptops and handheld devices for tracking purposes
- Managed firewalls to ensure IP traffic was secure from all security threats
- Insured proper T1 circuit termination and testing before installing Cisco routers
- Insured network printers and peripheral devices and software operated efficiently
- Planned, coordinated, and implemented network security measures, including firewalls, and anti-virus software such as Norton Utility products
- Clearance: Public Trust SF-85
Education
Associates of Arts - Information Technology
Liberty University
06.1986
Skills
- LAN
- Microsoft Windows Server
- Cisco Routers
- WAN
- Computer Networking
- Network Firewalls
- Active Directory
- SCCM
- Network administration
- VPN
- TCP/IP
- DNS
- Operating Systems
- Technical Support
- Network Support
- DHCP
- Help desk
- Desktop support
- IT support
- Windows
- Customer service
- Server management
- TCP
- VMWare
- Network security
- Firewall
- Network engineering
- Software troubleshooting
- Microsoft Access
- Telecommunication
- Juniper
- Driving
Certification
CompTIA A+, 03/01/19, 05/01/23
Clearance
Public Trust SF-85
Timeline
IT Field Service Technician
Form 10 Group
06.2023 - 10.2023
Customer Field Engineer
Unisys Corporation
11.2015 - 04.2022
Microsoft Desktop Support Engineer
Hewlett Packard, Internal Revenue Service
07.2012 - 11.2015
Lead Deployment Network Engineer
Data Networks, Inc., Montgomery Co. Public Schools
07.2010 - 06.2012
Franchise Owner
AFCN ATM Franchise, Inc
07.2006 - 07.2010
Computer Information Technology Specialist
US Dept of Agriculture, AMS Technology Division
01.1987 - 07.2006
Associates of Arts - Information Technology
Liberty University
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