Summary
Overview
Work History
Education
Skills
Authorized To Work
Personal Information
Timeline
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Don Monroe

Baltimore

Summary

Experienced Operations Manager with over 10 years of progressive leadership in logistics, retail, and customer service environments. Proven track record of optimizing workforce performance, improving operational efficiency, and enhancing customer satisfaction across high-volume, fast-paced settings. Skilled in schedule creation, payroll administration, inventory control, and employee development. Adept at leading diverse teams, resolving complex challenges, and driving results through hands-on support and strategic oversight. Recognized for fostering positive work environments and aligning day-to-day operations with broader organizational goals.

Overview

10
10
years of professional experience

Work History

Operations Manager

Avis Budget Group
Hanover
11.2024 - Current
  • Developed and managed staff schedules using UKG, ADP, HRIS, and HR4U to ensure full shift coverage and adherence to labor policies.
  • Ensured payroll accuracy by auditing and correcting timecards, resolving missed punches and discrepancies.
  • Delivered daily coaching and performance feedback to improve employee engagement and compliance with company standards.
  • Conducted vehicle inspections and oversaw fleet readiness and safety compliance.
  • Resolved customer complaints with professionalism, achieving high service recovery and satisfaction rates.
  • Fostered a positive workplace by addressing employee concerns and promoting team collaboration.
  • Provided operational support at the service counter, maintaining efficient check-in/out processes.
  • Oversaw vehicle logistics including return lane processing, digital system entry, cleaning, and interlocation transfers.

Operations Supervisor

Hudson Group
Baltimore-Washington International Airport
06.2019 - 10.2024
  • Managed operations across 13 retail locations, overseeing training, inventory, cash handling, and staffing.
  • Led onboarding initiatives and facilitated seamless integration for new team members.
  • Controlled inventory to support uninterrupted store operations and reduce shrinkage.
  • Created and maintained staff schedules and daily lineups for 20+ associates.
  • Supported store managers in cash collection, deposit reconciliation, and financial reporting.
  • Mediated employee and customer concerns, fostering a culture of accountability and excellence.

Senior House Manager

Lighthouse Village
Baltimore
12.2017 - 06.2019
  • Partnered with the facility owner to support residents with learning disabilities and dual diagnoses.
  • Maintained inventory levels and ensured availability of essential supplies for daily operations.
  • Conducted staff training programs to align care practices with facility policies.
  • Managed resident scheduling, coordinating healthcare and personal appointments.
  • Addressed interpersonal conflicts among residents, promoting a peaceful living environment.

Fulfillment Associate/Ambassador

Amazon Fulfillment
Baltimore
04.2015 - 12.2017
  • Guided new hires through onboarding, accelerating their ramp-up and productivity.
  • Served as a cross-departmental Problem Solver in AFE, Gift Wrap, and Singles; researched and resolved fulfillment defects.
  • Led training sessions and retraining efforts to improve efficiency and accuracy.
  • Interpreted operational data to identify trends, mitigate risks, and drive performance improvements.
  • Collaborated with Area Managers to meet departmental goals; managed a team of 50+ associates to consistently exceed production targets.

Education

Associate of Arts degree -

Community College of Baltimore County
Baltimore, MD

Skills

  • Staff scheduling
  • Payroll administration
  • Vehicle inspection
  • Performance management
  • Inventory control
  • Customer service
  • Employee training
  • Time management
  • Problem-solving
  • Staff training
  • Retail operations management
  • Onboarding and orientation
  • Employee relations and conflict resolution
  • Team leadership
  • Management
  • MS office
  • Payroll, time and attendance

Authorized To Work

US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Operations Manager

Avis Budget Group
11.2024 - Current

Operations Supervisor

Hudson Group
06.2019 - 10.2024

Senior House Manager

Lighthouse Village
12.2017 - 06.2019

Fulfillment Associate/Ambassador

Amazon Fulfillment
04.2015 - 12.2017

Associate of Arts degree -

Community College of Baltimore County

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Don Monroe