Donald Despagne
Greenbelt
Summary
I am a detail-oriented individual with exceptional customer service skills and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Smithsonian National Zoo
05.2023 - 03.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong working relationships with team members, fostering a positive work environment.
Retail Sales Worker
Macys Department Store
11.2022 - 02.2023
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted visitors warmly, creating positive first impression of organization.
Floor Associate
Burlington Coat Factory Warehouse
01.2017 - 01.2020
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Participated in regular team meetings, offering valuable input to improve store operations and promote a collaborative work environment.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
Education
No Degree - Computer And Information Sciences
University of Maryland, Eastern Shore
Princess Anne, MDHigh School Diploma -
Parkdale High School
Riverdale, MD06-2015
Skills
- Customer service
- Problem-solving
- Customer engagement
- Reliability and punctuality
- Flexible schedule
- Professional appearance
- Phone etiquette
- Customer needs assessment
Timeline
Retail Sales Associate
Smithsonian National Zoo
05.2023 - 03.2025
Retail Sales Worker
Macys Department Store
11.2022 - 02.2023
Floor Associate
Burlington Coat Factory Warehouse
01.2017 - 01.2020
No Degree - Computer And Information Sciences
University of Maryland, Eastern Shore
High School Diploma -
Parkdale High School
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