Donald Dick
Hagerstown
Summary
Dynamic professional with a proven track record at Advanced Auto Parts, enhancing customer satisfaction and trust through expert advice on automotive systems. Demonstrated ability to innovate cost-saving measures and excel in client relationship building. Skilled in parts identification and leveraging technical knowledge to achieve sales goals. Committed to safety and productivity in team environments.
Overview
23
23
years of professional experience
Work History
Commercial Parts Professional
Advanced Auto Parts
10.2011 - 10.2024
- Introduced innovative cost-saving measures without compromising quality or service standards.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
- Achieved personal and store sales goals and service objectives.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Construction Laborer
Poole and Sons
09.2001 - 10.2011
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Increased productivity through effective communication with supervisors and colleagues regarding task progress and potential issues encountered during the construction process.
- Used variety of hand and power tools to complete tasks.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Observed safety regulations on job sites to minimize accidents.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Education
High School Diploma -
Catoctin High School
Thurmont, MD05.1983
Skills
- Client Relationship Building
- Merchandising
- Returns handling
- Automotive systems understanding
- Stock control
- Parts identification
- Ordering parts
- Customer Service
- Improving customer satisfaction
Accomplishments
- One Million Dollar Sales Award (x6)
Timeline
Commercial Parts Professional
Advanced Auto Parts
10.2011 - 10.2024
Construction Laborer
Poole and Sons
09.2001 - 10.2011
High School Diploma -
Catoctin High School
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