Donald Gouge
Hagerstown
Summary
Accomplished Shop Supervisor at Rentals Unlimited, adept in enhancing store efficiency and team dynamics. Leveraged expertise in equipment operation and employee management to foster a positive work environment and elevate customer satisfaction. Excelled in implementing safety procedures and inventory management processes, significantly improving operational outcomes.
Overview
29
29
years of professional experience
Work History
Shop Supervisor
Rentals Unlimited
09.2006 - Current
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Improved store efficiency by implementing new inventory management processes.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Trained other employees on how to operate scanners for inventory counts.
Service Technician
Rapid Lube
06.2005 - 09.2006
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Transmission Technician
Quality Transmission & Auto Repair
05.2003 - 06.2005
- Achieved high levels of customer satisfaction by providing exceptional service throughout all stages of the repair process.
- Strengthened relationships with suppliers, securing high-quality parts at competitive prices for transmission repairs.
- Inspected and tested serviced vehicles to check integrity of repairs.
- Met with customers to discuss mechanical issues and proposed fixes.
- Disassembled, diagnosed and repaired vehicle transmission systems.
- Shop Supervisor
Transmission Technician
AAMCO Transmissions
05.1995 - 05.2003
- Cleaned and inspected parts for quality and compliance with standards.
- Met with customers to discuss mechanical issues and proposed fixes.
- Disassembled, diagnosed and repaired vehicle transmission systems.
- Assisted customers in understanding necessary repairs through clear explanations of technical issues and potential solutions.
- Adapted quickly to changing workloads, prioritizing urgent repair tasks to minimize customer inconvenience.
Education
High School Diploma -
Linganore High School
Frederick, MD05.1994
Skills
- Order Processing
- Safety Procedures
- Store operations
- Safety Management
- Heavy Lifting
- Safety processes and regulations
- Proficient in (((( equipment
- Policy Enforcement
- Health and safety
- Recruitment and hiring
- Employee Management
- Tools and Equipment Maintenance
- OSHA Compliance
- Equipment Operation
Certifications
- Forklift certified
- Steel certified
- CDL Licensed type B
- Boom lift certified
- Scissor lift certified
- Tell a handler forklift certified
Timeline
Shop Supervisor
Rentals Unlimited
09.2006 - Current
Service Technician
Rapid Lube
06.2005 - 09.2006
Transmission Technician
Quality Transmission & Auto Repair
05.2003 - 06.2005
Transmission Technician
AAMCO Transmissions
05.1995 - 05.2003
High School Diploma -
Linganore High School
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