Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Donald Tharpe Jr

Baltimore

Summary

Dynamic Executive Casino Host with a proven track record at Horseshoe Casino, excelling in relationship building and guest relations. Leveraged strong analytical skills to enhance profitability and elevate customer satisfaction. Recognized for developing strategic plans and fostering exceptional hospitality, resulting in increased brand loyalty and repeat clientele.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Executive Casino Host

Horseshoe Casino
Baltimore
11.2024 - Current
  • Used player tracking system to determine eligibility for complementary services and prizes.
  • Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
  • Resolved customer complaints and payout errors.
  • Analyzed financial data related to casino operations and developed plans for increasing profits.
  • Advised guests and employees on current and upcoming events, festivals, concerts, and special guest appearances to facilitate interest.
  • Identified potential new markets or opportunities for growth within existing ones.

Customer Development

Drais Nightclub
Las Vegas
02.2016 - 03.2022
  • Averaged approximately 2 million in net sales yearly at Drai's venues.
  • Responsible for providing exceptional hospitality to all VVIPs on the property.
  • Developed and customized guest experiences to create recurring trips.
  • Spend time with the guest off the property to develop and build lasting relationships.
  • Travel to key marketing events to meet new clients and continue to build relationships with existing clients
  • Provide leadership and sales strategy to entry level hosts

District Manager

Sammys
Pensacola
01.2008 - 03.2012
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Identified and developed top talent to promote performance-oriented culture.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Oversaw regional and local sales managers and staff of about 500 employees

Education

Some College (No Degree) - Education

University of North Alabama
Florence, AL

Skills

  • Relationship building
  • Exceptional Customer service
  • Communication skills
  • Strong Networking skills
  • Decision-making
  • Guest relations
  • Team management

Certification

  • Active License with Maryland Lottery and Gaming Control Board

Accomplishments

  • Voted Top 35 Most Influential host Las Vegas 2018

References

References available upon request.

Timeline

Executive Casino Host

Horseshoe Casino
11.2024 - Current

Customer Development

Drais Nightclub
02.2016 - 03.2022

District Manager

Sammys
01.2008 - 03.2012

Some College (No Degree) - Education

University of North Alabama

Similar Profiles

CREATE PROFILE
Donald Tharpe Jr