Donald Thomas
Baltimore
Summary
Dynamic Seafood Manager with a proven track record at Food Depot Supermarket, excelling in operational efficiency and team building. Enhanced sales through innovative merchandising strategies and rigorous food safety compliance. Skilled in training staff and optimizing inventory control, fostering a culture of excellence and customer satisfaction.
Professional seafood management expert with proven track record in overseeing seafood operations and ensuring high quality standards. Strong focus on team collaboration, seamlessly adapting to changing needs while consistently achieving results. Skilled in inventory management, quality control, and customer service, with keen ability to lead and motivate teams effectively. Reliable and results-driven, prepared to make significant impact.
Overview
51
51
years of professional experience
Work History
Seafood Manager
Food Depot Supermarket
08.2008 - Current
- Oversaw seafood department operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing stock to reduce waste and maximize freshness.
- Trained and mentored staff on proper seafood handling and customer service techniques.
- Implemented new merchandising strategies to enhance product visibility and drive sales.
- Established relationships with suppliers to secure high-quality products at competitive prices.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
Seafood Manager
Food King Supermarkets
06.1997 - 08.2008
- Developed weekly promotional plans to increase customer engagement with seafood offerings.
- Led team meetings focused on improving workflow efficiency and addressing operational challenges.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Promoted a culture of continuous improvement through employee feedback and process evaluation.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
- Managed budgeting and pricing strategies to maximize profitability without compromising quality.
- Implemented effective staff training programs, resulting in knowledgeable and efficient team members.
- Collaborated with suppliers to ensure consistent delivery of fresh, sustainably-sourced seafood.
- Streamlined inventory management for increased efficiency and reduced waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Oversaw seafood department operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing stock to reduce waste and maximize freshness.
- Trained and mentored staff on proper seafood handling and customer service techniques.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
Seafood Manager
Super Pride Supermarket
01.1984 - 06.1997
- Utilized data-driven analysis to inform decision-making processes related to product assortment, pricing, and promotional strategies.
- Established performance benchmarks for staff accountability, resulting in improved productivity levels across the department.
- Assisted in creating an approachable atmosphere where customers could learn about different types of seafood options as well as their preparation methods.
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established relationships with suppliers to secure high-quality products at competitive prices.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw seafood department operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing stock to reduce waste and maximize freshness.
- Trained and mentored staff on proper seafood handling and customer service techniques.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
Chicken Cutter
Caplan Poultry
03.1981 - 01.1984
- Operated cutting equipment to ensure precise poultry portions.
- Maintained cleanliness and safety standards in work area to promote hygiene.
- Collaborated with team members to streamline production processes and improve efficiency.
- Trained new employees on proper cutting techniques and safety protocols.
- Kept work areas organized, clean and free of safety hazards.
- Kept equipment clean and maintained in order to meet requirements.
- Operated cutting machine according to all safety protocols.
Grocery Stocker
B&M Supermarket
06.1975 - 03.1981
- Organized and replenished merchandise displays to enhance product visibility and customer access.
- Monitored stock levels to ensure optimal inventory for high-demand items.
- Collaborated with team members to maintain cleanliness and safety standards throughout store areas.
- Assisted in training new staff on stocking procedures and inventory management practices.
- Led initiatives to streamline backroom operations, improving overall workflow efficiency.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked for outdated and overripe grocery items and removed from inventory.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
Education
High School Diploma -
Carver High School
Baltimore, MD06-1975
Skills
- Merchandise presentation
- Operational efficiency
- Training and mentoring
- Team building
- Food safety compliance
- Scheduling
- Staff training
- Inventory control
- Product rotation
- Employee scheduling
- Equipment monitoring
- Production planning
- Marketing initiatives
- Seafood quality assurance
- Display case management
- Seafood merchandising
- Ordering and receiving
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Professional and courteous
- Task prioritization
- Self motivation
- Employee training
- Goal setting
- Documentation and reporting
Timeline
Seafood Manager
Food Depot Supermarket
08.2008 - Current
Seafood Manager
Food King Supermarkets
06.1997 - 08.2008
Seafood Manager
Super Pride Supermarket
01.1984 - 06.1997
Chicken Cutter
Caplan Poultry
03.1981 - 01.1984
Grocery Stocker
B&M Supermarket
06.1975 - 03.1981
High School Diploma -
Carver High School