Summary
Overview
Work History
Education
Skills
Timeline
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Donata Watson

Lanham

Summary

Dedicated customer service professional with experience delivering high-level support in luxury residential and sales environments. Skilled in building strong client relationships, resolving issues with professionalism, and managing multiple priorities in fast-paced settings. Recognized for exceeding expectations, supporting occupancy growth, and contributing to team sales success.

Overview

4
4
years of professional experience

Work History

Resident Concierge

Bozzuto
Bethesda
05.2023 - 08.2025
  • Served as the primary point of contact for residents, guests, and vendors, delivering personalized service in a high-end residential community.
  • Scheduled amenity reservations, service requests, and move-ins/move-outs with precision and attention to detail.
  • Anticipated resident needs, and provided tailored recommendations for dining, entertainment, transportation, and local services.
  • Fostered strong resident relationships by resolving inquiries and concerns promptly and professionally.
  • Coordinated front desk operations, including visitor management, package handling, and resident communications, to ensure a seamless living experience.
  • Maintained professionalism and efficiency during peak hours, balancing multiple resident requests and operational tasks in a fast-paced environment.
  • Assisted prospective residents with self-guided tours and property inquiries, providing knowledgeable support that contributed to increased occupancy rates.

Sales Support Representative

Thompson Creek Window Company
Lanham
05.2021 - 01.2022
  • Supported the sales team by coordinating client appointments, preparing proposals, and ensuring timely follow-up to drive revenue.
  • Consistently exceeded sales goals, achieving a personal high-value sale of $50,000.
  • Maintained accurate customer records and sales documentation, streamlining communication between clients and the installation team.
  • Assisted customers in selecting products and services, providing tailored recommendations based on individual needs.

Education

Associate of Applied Science - Dental Hygiene

Baltimore City Community College
Baltimore, MD
08-2029

High School Diploma -

Bladensburg High School
Bladensburg, MD
05-2019

Skills

  • Detail orientation
  • Problem resolution
  • Sales coordination
  • Team collaboration
  • Customer service
  • Time management
  • Client communication
  • Strong interpersonal skills
  • Decision making aptitude
  • Multitasking proficiency
  • Concierge service background
  • Hospitality
  • Microsoft Office Suite (Word, Excel, Outlook)
  • YARDI
  • BuildingLink Software

Timeline

Resident Concierge

Bozzuto
05.2023 - 08.2025

Sales Support Representative

Thompson Creek Window Company
05.2021 - 01.2022

Associate of Applied Science - Dental Hygiene

Baltimore City Community College

High School Diploma -

Bladensburg High School

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Donata Watson