Donna Carson
Glen Burnie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Access Control Specialist
Tech USA
12.2023 - Current
- Monitored property to report unlawful activity.
- Neutralized situations calmly with tact and common sense.
- Prevented theft or misappropriation of goods, money or other items of value.
- Completed hourly patrols of facility, grounds and perimeter.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
Intelink Help Desk Technician
IMG
03.2022 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
IT Hardware Technician
Apex Systems
02.2019 - 02.2022
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Strategically implemented new computer projects and hardware installations to improve workflow for 100 employees.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Intelligence Analyst/Front Office Manager
Department of Defense
09.1979 - 10.2015
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Coordinated with other intelligence agencies to share information and resources.
- Developed standard operating procedures for intelligence operations and activities.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Certificate of Technical Studies - Business Administration And Management
Anne Arundel Community College
Glen Burnie, MD06-2012
30 Semester Hours - Criminal Justice
Community College of The Air Force
Montgomery, AL04-1979
High School Diploma -
Benjamin Cardozo High School
Bayside, NY01-1979
Skills
- Microsoft Windows and Office
- Data Entry
- Organization
- Customer Service
- Collaborative Team Player
- Visitor management
- CCTV monitoring
- Incident reporting
- Maintaining records
Certification
Business Administration Certificate
Windows 10 Certificate
Yahoo Mail
- Top contacts
- ResumeGig customerservice@resumegig.com
- Resumegenius success@em.resumegenius.com & 1 more
- Recent searches
- What is the difference between losartan and losartan potassium
- Receipts
- Messages
- Resume ctm07228@gmail.com Jan 24
- Donna's resume dhobbs2019@yahoo.com Jan 25
- Re: Donna's resume dhobbs2019@yahoo.com Jan 25
- Advanced
- Profile Donna Hobbsdhobbs2019 Account info
- See all accounts Add or manage accounts Sign out
- Yahoo Mail News Finance Sports Fantasy Politics Celebrity
- Home
- Compose
- Inbox173
- Unread
- Starred
- Drafts125
- Sent
- More
- Photos
- Documents
- Emails to myself
- Subscriptions
- Receipts
- Credits
- Travel
- New Folder
- Donna
- Geico
- Travel
- Resume
- Yahoo/Inbox
- Resey Mays From:ctm07228@gmail.com To:Donna Carson
- Wed, Jan 24 at 5:02 PM
- Attached.
- Cherisse Mays
- Donna Carson resume 01242024.docx 93.6kB
- Reply
- Reply All
- Forward
- Received, thank you.
- Thank you.
- Received.
- Send
- Donna Carson resume 01242024.docx Page1of 3
Timeline
Access Control Specialist
Tech USA
12.2023 - Current
Intelink Help Desk Technician
IMG
03.2022 - 08.2022
IT Hardware Technician
Apex Systems
02.2019 - 02.2022
Intelligence Analyst/Front Office Manager
Department of Defense
09.1979 - 10.2015
Certificate of Technical Studies - Business Administration And Management
Anne Arundel Community College
30 Semester Hours - Criminal Justice
Community College of The Air Force
High School Diploma -
Benjamin Cardozo High School