Donna D. Rollins
Waldorf,MD
Summary
To work in an administrative capacity as an intricate part of the staff, to obtain a challenging position where I can utilize my skills which will enable me to successfully obtain the goals of the organization.
Overview
27
27
years of professional experience
Work History
Receptionist Clerk/Greeter/Patient Sitter
University of Maryland, CRMC
05.2023 - 01.2025
- Responsible for welcoming and greeting patients and visitors to the Emergency Department
- Provide customer service and guidance
- Making sure all visitors and patients feel comfortable upon entering the department and assist with any information and/or service I can provide.
- Contact Triage and Resource nurses for assistant with patients when required
- Direct all patients and visitors to Registration.
Patient Engagement Specialist
Recovery Centers of America
04.2022 - 09.2022
- Responsible for working with and coordinating various facility teams to ensure an appropriate length of stay for each patient
- Educate all new patients on the benefits and expectations of treatment
- Provide liaison services between patients and staff when needed
- Worked as receptionist when required
- Facilitate meetings
- Provide support for all patients. Connecting them with their Therapist and Case Manager when needed
Senior Program Coordinator, International Affairs Department
American Society of Clinical Oncology (ASCO)
06.2007 - 07.2021
- Worked as a Senior Program Coordinator with the Director of Education within the International Affairs Department at ASCO.
- Responsible for coordinating and organizing all International Advanced Cancer courses, which range from Multidisciplinary Cancer Management, Palliative Care, International Clinical Trials, and Joint Symposiums.
- Arranged and coordinated a magnitude of international conference calls all over the globe. Prepared all documents associated with the course and also worked with the local organizer providing travel and hotel accommodations, preparing timelines, travel itinerary spreadsheets, COI management, converting pp slide presentations.
- Also worked with Finance to prepare all speaker honorarium and processed all expenses.
- Coordinated and organized our yearly International Affairs Committee meeting. Working with our Meetings Departments and the Vice President of the Division, assisted with travel and hotel arrangements, catering and dinner arrangements and solely prepared all documents for the meetings.
- Arranged, coordinated and ran all Web Ex conference calls prior and during the meetings to ensure efficiency and successful completion.
- Also responsible for the coordination of our International Development Education award (IDEA). Worked with the Associate Director, Meetings Department, Conquer Cancer Foundation and award recipients. Organized travel and hotel accommodations for attendance at ASCO's annual meeting. Worked closely with the award receipt to ensure a successful transition.
Administrative Assistant
American Association of University Professors
02.2003 - 05.2007
- Provided administrative support to the Director and four field representatives. Was the national liaison to chapters and state conferences.
- Responsible for maintaining accurate departmental directories of committees and affiliates. Maintained an up-to-date contract file for collective bargaining chapters and also maintained and developed various institutional files for the department. Provided arbitrator information request.
- Assisted with the logistics of various meetings, such as coordinating and assembling documents, arrange site selection, meals and lodging. Responsible for travel arrangements, conference calls, general word processing, copying and faxing. Ensured that all correspondence was mailed appropriately.
Administrative Coordinator
American Pharmacist Association
02.1998 - 01.2003
- Assisted the Vice President of the division with administrative activities and provided support for the development and delivery of the department's educational programs and client service activities.
- Maintained and developed department accounting files, tracked all expense and revenue within the division. Managed client invoicing; processed payment to vendors; prepared check requests.
- Prepared and revised division's grant support table. Coordinated mail list procurement with membership department, vendors and mail houses. Coordinated production process for educational programs (printer, postage, marketing programs and CE coordination)
- Assisted project manager on the development and design of APhAs Access program materials. Maintained and managed calendar for Vice President, scheduled appointments and coordinated meetings. Responsible for travel arrangements, hotel accommodations, prepared itineraries. Assisted in the development of prospect letters, obtaining contact names and shipping of materials. Assisted in the generation and revision of educational grant requests and budget reconciliation.
Education
High Graduate - undefined
Ballou Senior High
Graduate - undefined
US Department of Agriculture Graduate School
undefined
Prince George's Community College
undefined
Strayer Business College
Skills
- Microsoft Office Suite
- Power Point
- Outlook
- Excel
- Sharepoint
- WebEx Conference Center
- Zoom Conference Center
- Determine Contract database
- PN3 Financial database
- Data Entry
- Receptionist/Switchboard
Contact - Phone
cell, 301-256-2815
Timeline
Receptionist Clerk/Greeter/Patient Sitter
University of Maryland, CRMC
05.2023 - 01.2025
Patient Engagement Specialist
Recovery Centers of America
04.2022 - 09.2022
Senior Program Coordinator, International Affairs Department
American Society of Clinical Oncology (ASCO)
06.2007 - 07.2021
Administrative Assistant
American Association of University Professors
02.2003 - 05.2007
Administrative Coordinator
American Pharmacist Association
02.1998 - 01.2003
High Graduate - undefined
Ballou Senior High
Graduate - undefined
US Department of Agriculture Graduate School
undefined
Prince George's Community College
undefined
Strayer Business College
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