Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donna Fortini

Dundalk

Summary

Dynamic and detail-oriented professional with experience at Kay's Place and PMI-AHS. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in multitasking and maintaining sanitation standards, while achieving significant reductions in claim denials. A dedicated team player with a strong work ethic and a flexible schedule.

Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.

Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Diligent [Desired Position] with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.

Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Motivated with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.

Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.

Overview

20
20
years of professional experience

Work History

Food Service Worker

Kay's Place
02.2022 - 01.2025
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Medical Biller

PMI-AHS
04.2005 - 08.2019
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.

Education

GED -

Harbor City
Baltimore, MD

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Problem-solving
  • Flexible schedule
  • Fast-paced environment

Accomplishments

  • Collaborated with team in the development of Food Service
  • Resolved product issue through consumer testing.
  • Achieved Food Prep by completing preparing and serving with accuracy and efficiency.

Timeline

Food Service Worker

Kay's Place
02.2022 - 01.2025

Medical Biller

PMI-AHS
04.2005 - 08.2019

GED -

Harbor City
Donna Fortini