Comprehensive project management experience in federal government and legal environments with the proven ability to lead technical, case, and client support initiatives, streamline processes to achieve efficiencies, and manage support teams to attain peak performance levels.
Highly skilled in managing attorneys, paralegals, and staff to meet critical deadlines, develop and produce key presentations and documentation, and effectively organize workflows.
Possess a working knowledge of the litigation and eDiscovery processes with a strong understanding of the use of technology to support litigation efforts, with special emphasis on presentation/document production and document management.
Well-versed in managing multiple project initiatives simultaneously, prioritizing implementation phases, analyzing critical support requirements, identifying deficiencies and potential opportunities, and developing innovative solutions for improving the support function's reliability and productivity across multiple locations.
Proven ability to independently diagnose and correct system and software issues, as well as interface with IT staff and vendors; extensive understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information and resolving any emerging problems clients might face with accuracy and efficiency.