Open To Work
Donna Nwange
Lanham
Work Preference
Summary
Motivated IT professional with hands-on experience in technical support, system administration, and IT infrastructure. Skilled in troubleshooting, Active Directory management, and end-user support. Eager to contribute to operational success and cybersecurity posture while growing into advanced roles in IT compliance and systems administration.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Human Resources Associate Partner
Amazon Air
Baltimore
10.2021 - 01.2026
- Collaborated cross-functionally to resolve operational issues, maintaining workflow in a fast-paced environment.
- Partnered with leadership on process improvements, reinforcing organizational efficiency and customer focus.
- Supported 25–30 hourly associates with onboarding, scheduling, and attendance tracking using SIMS and AtoZ systems to ensure compliance and engagement.
Technology Consultant
AWA auto repair
Baltimore
08.2024 - 12.2024
- Implemented a digital feedback system that improved service quality and customer retention.
- Assisted management with technology-driven workflow optimization.
- Introduced basic data tracking tools and trained staff on using Google Sheets for performance and customer trend analysis.
Information Technology Specialist
Office of the comptroller of the currency (OCC)
Washington
01.2024 - 08.2024
- Delivered end-user technical support for hardware, software, and networking issues with same-day response.
- Managed service ticket workflow using ServiceNow, improving resolution time and user satisfaction.
- Conducted system patch testing and documented IT standards, reducing vulnerabilities and ensuring compliance.
- Assisted with user account management and access protocols, strengthening IT security posture.
- Troubleshot software issues and worked with service providers to facilitate repairs for end users.
Education
Master of Science - Information And Computer Systems
Bowie State University
Bowie, MD 02.2026 - 03.2026
Bachelor of Science - Computer Information Systems
Towson University
Towson, MD 01.2022 - 05.2025
Skills
- Windows 10/11
- MacOS
- Active Directory
- VPN
- Ticketing Systems
- ServiceNow
- Fira
- Hardware & Software troubleshooting
- TCP/IP
- Basic Cybersecurity Concepts
- Microsoft 365, Teams, Outlook, SharePoint, OneDrive
- Documentation
- Time Management
- Problem-Solving
- Data analysis
- Customer service
- Technical support
- Onboarding employees
- HR policies implementation
- HR information systems
- Risk management
- Policies implementation
Certification
CompTIA Security+
Timeline
Master of Science - Information And Computer Systems
Bowie State University
02.2026 - 03.2026
Technology Consultant
AWA auto repair
08.2024 - 12.2024
Information Technology Specialist
Office of the comptroller of the currency (OCC)
01.2024 - 08.2024
Bachelor of Science - Computer Information Systems
Towson University
01.2022 - 05.2025
Human Resources Associate Partner
Amazon Air
10.2021 - 01.2026