Donna Williams
Baltimore
Summary
Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
35
35
years of professional experience
Work History
Owner/Operator
Sunshine Maids For You
Baltimore
04.2022 - 05.2025
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Led startup and creation of operational procedures and workflow planning.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Managed daily operations of residential cleaning services and staff scheduling.
- Trained and supervised cleaning teams to ensure high service standards.
- Developed customer relationships to understand needs and preferences.
- Handled client inquiries and resolved issues promptly and professionally.
Assistant Manager of Operations
Ten Thousand Villages
Baltimore
09.1996 - 09.2007
- Coached employees to work together to carry out daily functions and meet service objectives.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Educated operations team on best practices, company policies and service excellence standards.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Developed lucrative relationships with clients to promote future business opportunities.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Coordinated meetings with vendors and negotiated contract terms.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed company budgets and reported total profits and losses annually.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Assisted in managing daily operations and workflow efficiency at a fair trade retailer.
- Coordinated inventory management and product ordering to ensure stock availability.
Assistant Manager - Finance & Accounts
Greater Atlantic Savings Bank
Pasadena
01.1990 - 03.1995
- Calculated and prepared checks for utilities, taxes and other payments.
- Analyzed financial data to determine efficient use of resources.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Promoted finance products to customers and sales force to increase penetration.
Education
Some College (No Degree) - Photography
Ccbc
Baltimore, MDSkills
Customer service
Affiliations
- Volunteer at North Point State Park
- Member of The Woman’s Club of Dundalk
- Past PTA President
- Hobbies include gardening, photography, and painting.
Timeline
Owner/Operator
Sunshine Maids For You
04.2022 - 05.2025
Assistant Manager of Operations
Ten Thousand Villages
09.1996 - 09.2007
Assistant Manager - Finance & Accounts
Greater Atlantic Savings Bank
01.1990 - 03.1995
Some College (No Degree) - Photography
Ccbc