Donovan Morgan-Brown
Greenbelt
Summary
Professional Driver experienced in navigating diverse routes and ensuring timely delivery of goods. Achieved operational goals through strong focus on safety, vehicle maintenance, and compliance with regulations. Contributed to team success by adapting to changing schedules and delivering exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Class A CDL Driver/ Rear Loader
Bond/Buck Distributing
Upper Marlboro, MD
02.2025 - Current
- Drive a Class A truck to deliver such items as beer, soft drinks, and other beverages to customers’ places of business
- Load and unload truck as necessary
- Safely Operate handcart to move product into customer business in a professional manner
- May deliver sales promotion materials or draught equipment to customers
- Collected payments from customers and recorded transactions on invoices to ensure accurate financial documentation
- Record sales or delivery information on daily delivery record
- Listen to and resolve service complaints
- Place stock in area designated by customer, making sure that stock is properly rotated for freshness and draught beer is stored in a refrigerated area
- Collect or pick up empty containers, pallets or rejected merchandise
- Issue or obtain customer signature on receipt for pickup or delivery
- Verify truck is loaded accurately, including “Add-Ons,”, before leaving with invoices/stops for the day
- Inspected vehicle, recorded findings, topped off fluids, and maintained inspection reports to ensure vehicle readiness and compliance
- Bring signed invoices, cash, and checks to cashier to be “cashed out.”
Ground Delivery Driver
FedEx
Upper Marlboro, MD
03.2023 - 12.2023
- Ensured consistent accuracy and timeliness in the delivery of an average of 1000 packages weekly to both business and residential areas through different routes.
- Ensure quality of package delivery with strict adherence to policies and procedures to include handling perishables or other items requiring special handling instruction.
- Managed package intake, sorting, organization, and delivery to ensure timely service.
- Verified accuracy of inventory and shipping information to maintain operational standards.
- Provide excellent customer service to new and long-term clients by answering questions, providing information as needed and resolving complaints.
- Ensure quality of package delivery with strict adherence to policies and procedures to include handling perishables or other items requiring special handling instructions.
Pep-V Homeless Shelter Site Lead (Contr)
DHS / The Midtown group / Catholic Charities
Washinton, DC
04.2020 - 12.2023
- Supervise team of support coordinators at temporary Covid-19 Homeless shelter for men and women with dual diagnoses.
- Interviewed clients to gather critical information for effective case planning.
- Conduct nightly wellness checks to ensure clients are in compliance.
- Developed team communications for weekly Zoom meetings with contract administrator to ensure alignment on client needs.
- Resolve conflicts and negotiate mutually beneficial agreements between residents.
- Prepare a variety of written communications, UIR reports and documents to ensure smooth operations.
- Demonstrate flexibility in satisfying all customer service and client demands in a high volume environment.
- Demonstrate flexibility in satisfying all customer service and client demands in a high volume environment.
- Oversaw visitor access to ensure security and compliance with facility policies. and issue visitor and building passes when required
- Develop team communications and information for weekly zoom meetings with the contract Administrator.
- Coordinated individualized discharge plans to facilitate safe transitions for clients back into community and home environments.
- Participate in biweekly training and weekly meetings.
- Serve residents and follow outlined steps of service.
- Provide ongoing counseling to help patients deal with mental health conditions and processes.
- Create spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Oversee daily operations to ensure high levels of productivity.
- Work flexible hours:Day, night, weekends, and holidays.
- Monitoring visitor access and issue visitor and building passes when required
- Handled incoming telephone calls to provide information and assistance to callers. for internal and external calls.
- Support heavy phone coverage including answering multiple calls simultaneously, directing and transferring calls to appropriate parties, assisting with conference calls among multiple parties, etc.
Receiving Stocker
Restaurant Depot
Capitol Heights, MD
03.2018 - 01.2020
- Remove pallets from delivery trucks using scooters or pallet jacks.
- Secure products on pallets by properly stocking merchandise and securing them with wrap.
- Stage pallets and merchandise for supervisor inspections to meet HACCP regulations.
- Staged pallets and merchandise for supervisor inspections, ensuring compliance with HACCP regulations.
- Broke down vendor pallets to organize products by department for efficient stocking. and separate products for different departments.
- Keep work area safe by handling spills and disposing of trash promptly.
- Completed block tags with item numbers and delivery dates, attaching them to pallets for effective identification and rotation.
- Provide basic maintenance to equipment, such as charging electric equipment.
- Maintained safe work area by promptly handling spills and disposing of trash.
- Greet and assist customers in a friendly manner.
- Service customers requiring assistance in selecting and retrieving products from shelves.
- Assisted customers with loading and off-loading products.
- Assisted customers in locating products and providing detailed information.
Sandwich Artist - Manager
Subway
Capitol Heights, MD
01.2016 - 12.2017
- Delivering exceptional customer service. Benefited a fast problem solver.
- Working in a fast paced environment, being quick on my feet while making customers satisfied.
- Training new hires.
- Conducting interviews.
- Cleaned stores made customers sandwiches, baked bread and cookies.
- Maintained a professional appearance and grooming standard outlined in the Subway Operations Manual.
- Adapted quickly in a fast-paced environment to ensure customer satisfaction and timely service.
- Processed customer transactions accurately at cash register.
- Delivering exceptional customer service. Benefited a fast problem solver.
Cashier
Target
Rockville, MD
10.2015 - 12.2015
- Assisted customers with inquiries and transactions.
- Answering customer service calls.
- Responding to backup on registers.
- Organized and restocked shelves to maintain product visibility.
- Bringing flats out on the floor.
- Conducted inventory checks to ensure stock accuracy.
Dishwasher
Gordon Biersch
Rockville, MD
03.2015 - 10.2015
- Washed dishes, glassware, flatware, pots, and pans using dishwashers or by hand to ensure hygiene and readiness for service.
- Placed clean dishes, utensils, and cooking equipment in designated storage areas for efficient kitchen workflow.
- Maintained kitchen work areas, equipment, and utensils in clean and orderly condition to support a safe and organized cooking environment.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Swept and scrubbed kitchen floors to maintain cleanliness and safety standards.
- Cleaned garbage cans using water and steam to eliminate odors and bacteria.
- Sort and remove trash, placing it in designated pickup areas.
Education
High School - General Studies
Richard Montgomery HS
Rockville, MD09-2016
Barbering - Professional Barbering
Hair Academy 2
Oxon Hill, MD03-2018
Class A - CDL
Project Hope Academy
Forestville, MD11-2024
Skills
- Delivery driving
- Roadway knowledge
- Heavy equipment operation
- Written and verbal communication
- Hand truck operation
- Problem solving
- Logistics coordination
- Work ethic
- Safe driving
- Pre-trip inspections
- Trailer coupling
- GPS usage
- DOT regulations
- Cargo management
- Load securing
- Reliability
- Client interaction
Certification
- CPR Certification
- CDL A
- Barbering License
- Forklift Certification
Timeline
Class A CDL Driver/ Rear Loader
Bond/Buck Distributing
02.2025 - Current
Ground Delivery Driver
FedEx
03.2023 - 12.2023
Pep-V Homeless Shelter Site Lead (Contr)
DHS / The Midtown group / Catholic Charities
04.2020 - 12.2023
Receiving Stocker
Restaurant Depot
03.2018 - 01.2020
Sandwich Artist - Manager
Subway
01.2016 - 12.2017
Cashier
Target
10.2015 - 12.2015
Dishwasher
Gordon Biersch
03.2015 - 10.2015
High School - General Studies
Richard Montgomery HS
Barbering - Professional Barbering
Hair Academy 2
Class A - CDL
Project Hope Academy