Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Donte Holt

Annapolis

Summary

Diligent with solid background in supervising service operations. Adept at optimizing workflows and fostering team collaboration to meet service standards. Demonstrated ability to handle complex service issues and ensure customer satisfaction.

Overview

18
18
years of professional experience

Work History

Material Service Supervisor

Medstar Washington Hospital Center
05.2024 - Current
  • Responsible for overseeing procurement storage and distribution of materials needed for the hospital day to day operations.
  • Hire, train and develop a team of material handlers.
  • Monitor stock levels of raw materials, finished goods, and supplies to prevent shortages and overstocking
  • Ensuring right materials are available at the right time and quantity by managing inventory levels
  • Coordinating with suppliers
  • Supervising a team of material handlers to maintain efficient workflow within the hospital
  • Conduct regular inventory audits and reconcile discrepancies.
  • Assign task to material handlers and ensure proper labeling and organization of inventory
  • Identify areas of improvement and implement cost-saving measures
  • Having a strong understanding of inventory management principles
  • Proficiency in data analysis and reporting
  • Leadership abilities to manage and motivate a team of handlers
  • Assign work schedules and monitor performances
  • Address employees concerns and provide feedback
  • Excellent communicate and interpersonal skills with collaborating with suppliers and internal teams

Inventory Coordinator

Medstar Washington Center
02.2023 - 05.2024
  • Constructing spreadsheets in excel to track inventory in its proper housing areas
  • Stock put away ; restocking the storeroom to ensure all supplies are fully stock on the shelves to allow pickers to properly assist customers of the storeroom and deliver supplies to units.
  • Working on INR's to ensure that there aren't any credit holds on accounts , constant via emails to requester's / Coordinators to ensure that their supplies were received by their department
  • Contacting vendors to make returns of supplies for various different reasons such as ; miss picks , Over shipments , Unit Of Measure (UOM) issues , and wrong location .
  • Filing packing slips daily to be able to track packages and to ensure that supplies were received and delivered to proper unit .
  • Ensure that vendors and contractors sign-in and wearing a mask, and disclose their purpose upon entry for the safety of the campus.
  • RMA supplies that are bought in from a out source vendor , and update the pickers on the substitute supply item.
  • Express issue supplies to the proper department to ensure that inventory is properly accounted for . So the system can match inventory in true time .
  • Assisting patients on directions to their proper location of need.
  • Filling in as far as the inventory aspect to ensure that units pars are fully stock of supplies.
  • Help assist with the ordering of inventory for the storeroom .

Expeditor

Medstar Washington Hospital Center
06.2022 - 02.2023
  • Constructing spreadsheets in excel to track inventory in its proper housing areas
  • Stock put away ; restocking the storeroom to ensure all supplies are fully stock on the shelves to allow pickers to properly assist customers of the storeroom and deliver supplies to units.
  • Working on INR's to ensure that there aren't any credit holds on accounts , constant via emails to requester's / Coordinators to ensure that their supplies were received by their department
  • Contacting vendors to make returns of supplies for various different reasons such as ; miss picks , Over shipments , Unit Of Measure (UOM) issues , and wrong location .
  • Filing packing slips daily to be able to track packages and to ensure that supplies were received and delivered to proper unit .
  • Ensure that vendors and contractors sign-in and wearing a mask, and disclose their purpose upon entry for the safety of the campus.
  • RMA supplies that are bought in from a out source vendor , and update the pickers on the substitute supply item.
  • Express issue supplies to the proper department to ensure that inventory is properly accounted for . So the system can match inventory in true time .
  • Assisting patients on directions to their proper location of need.
  • Filling in as far as the inventory aspect to ensure that units pars are fully stock of supplies.
  • Help assist with the ordering of inventory for the storeroom .

Site Ops Lead

Laurel Medical Center
02.2021 - 02.2022
  • Formulating the sites workplace standards and policies
  • Responsible for the staff scheduling and time keeping for payroll .
  • Assigning work projects and ensuring that assignments are completed on time
  • Setting training standards and procedures
  • Analyze and improve organizational processes
  • Work to improve the quality of the environment so the productivity are done efficiency
  • Budgeting the sites spending on ordered inventory
  • Coordinate the pulling verification and shipment of all shipments.
  • Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
  • Observe and report employees quarterly appraisal based of work performance , attendance, and customer service .
  • Exceptional knowledge on Peoplesoft Software , processing all required information into the system daily
  • Host meeting huddles to follow up on projects deadlines, upcoming changes to staffing/scheduling , and upcoming projects for the near future
  • Ensuring the operations are running smooth on the site.
  • Working hand and hand with the clinical team such as nurse managers and charge nurses on creating par levels and constructing the storeroom for an efficient , and easy to follow display that minimizes the time to locate items ,but ensures more time to help save a life .

Shift Lead

Laurel Medical Center
10.2020 - 02.2021
  • Schedule and assign daily work based on daily workload, labor, and importance of tasks.
  • Performances periodic reviews in a timely manner of work progression throughout the day to ensure completion of assignments.
  • Support and manage administrative needs of executive team.
  • Adopter of new technologies and processes and assist others associates in learning and utilizing new tools, assist with overseeing projects, workplace initiatives, and meetings.
  • Administrative duties such as calendar management, meeting coordination, communication planning, and process management.
  • Assist with analytics and reporting on day-to-day business performance and new site initiatives.
  • Develop and implement process improvement ideas, providing feedback to management on cost, and labor-saving ideas.
  • Coordinate workload for all locations and inventory department daily.
  • Direct inventory control clerks to ensure that the daily work is completed in a timely manner, and as requested, evaluating work for quality and accuracy.
  • Coordinate the pulling verification and shipment of all shipments.
  • Assist and provide inventory assist to clerks with work related issues/problems.

Cage Washer

JST Technology
02.2020 - 05.2020
  • To contribute to advancement to NIH biomedical researched programs by providing excellence in animal care, customer service, and specialized research services to support intramural research effects.
  • Emphasizes accountability to the NIH researchers needs in areas including humane animal and veterinary care in animal behavior and enrichment, diagnostics and health surveillance, surgery, pharmacy, procurement, nutrition, and animal transportation.
  • Operates washers and ensures that cage washing, and related equipment are in proper working order by cleaning and performing preventative maintenance. Performs routine start-up and shut down procedures. Operates autoclave to sterilize or decontaminate caging equipment.

Child & Youth Program Assistant

JP Hoyer Child Development Center
07.2011 - 01.2020
  • Supervise and monitor the safety of all children within the Child Development Center programs
  • Develop and implement curriculum that met the physical, social, emotional and cognitive needs for program participants based on children and youth ranging in age from 6 weeks to 5 years.
  • Plan and implement monthly events within classroom to promote healthy interactions with parents and families.
  • Establish and maintain a healthy and effective program environment that promotes positive interaction between children.
  • Prepare, arrange and maintain indoor and outdoor activity areas to accommodate daily schedules and routines.
  • Serves as interim lead child & youth teacher in the absence of lead teacher.
  • Assist with training new program assistants and support new staff on classroom management strategies.
  • Maintain program participation data and daily reports in compliance with Department of Defense (DoD) and the Department of the Air Force

Team Mover

Tucker's Moving Company
12.2010 - 06.2011
  • Conducted inventory on all items moving between various locations.
  • Responsible for moving items between locations including setup and breakdown of furniture.
  • Maintained schedule for all customer bookings.

Teachers Aid

National Security Agency Annapolis Child Development Center
09.2008 - 12.2010
  • Assist in monitoring the safety of all children within the Child Development Center programs
  • Establishes and maintain a healthy and effective program environment that promotes positive interaction between children.
  • Assisted lead teacher to implement curriculum that meet the physical, social, emotional and cognitive needs for children ranging in age from 3-5 years of age.
  • Maintains program participation data and daily reports in compliance with Department of Defense (DoD) and the Department of the Navy.

Stock Clerk Associate

Under Armor
10.2007 - 08.2008
  • Responsible for accepting delivered packages and unloading merchandise.
  • Maintain stocked items on back shelves and marked items with identifying and control codes, completed customer mail, online and web orders by retrieving the ordered merchandise.
  • Worked with sales associates on inventory and orders

Education

Diploma -

Annapolis High School
Annapolis, MD
05.2008

Skills

  • Complaint handling
  • Service order flow
  • Task delegation
  • Sales support
  • Progress monitoring
  • Policy enforcement
  • Workforce planning
  • Inspections management
  • Outstanding prioritization skills
  • Service delivery
  • Excellent personal service experience

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Collaborated with team of 100 in the development for Medstar Medical Team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved operation online and in person by introducing excel, people soft for Medical and Receiving tasks.
  • Achieved inventory and supervising by completing stocking and scanning with accuracy and efficiency.
  • Supervised team of 100 staff members.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Material Service Supervisor

Medstar Washington Hospital Center
05.2024 - Current

Inventory Coordinator

Medstar Washington Center
02.2023 - 05.2024

Expeditor

Medstar Washington Hospital Center
06.2022 - 02.2023

Site Ops Lead

Laurel Medical Center
02.2021 - 02.2022

Shift Lead

Laurel Medical Center
10.2020 - 02.2021

Cage Washer

JST Technology
02.2020 - 05.2020

Child & Youth Program Assistant

JP Hoyer Child Development Center
07.2011 - 01.2020

Team Mover

Tucker's Moving Company
12.2010 - 06.2011

Teachers Aid

National Security Agency Annapolis Child Development Center
09.2008 - 12.2010

Stock Clerk Associate

Under Armor
10.2007 - 08.2008

Diploma -

Annapolis High School

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Donte Holt