Open To Work
Donte Newman
Greenbelt
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
35
35
years of professional experience
Work History
Operations Manager
Brother Jimmy's BBQ
Oxon Hill
07.2022 - 01.2026
- Oversaw daily restaurant operations to ensure efficient service delivery.
- Managed inventory and ordered supplies to guarantee stock availability.
- Trained staff on operational procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supervised employee workflow to maximize productivity and uphold quality standards.
- Coordinated scheduling, training, and inventory control tasks.
- Handled staffing needs through recruitment, onboarding, and disciplinary actions as necessary.
- Implemented policies and standard operating procedures to manage quality, service, and logistics.
General Manager
Hook & Reel
Greenbelt
01.2021 - 07.2022
- Trained employees on duties, policies and procedures.
- Developed and implemented marketing strategies to attract new customers.
- Managed inventory levels and supply chain relationships for cost control.
- Monitored customer feedback to improve dining experiences and satisfaction.
- Coordinated with vendors to ensure timely delivery of fresh seafood products.
- Fostered a positive work environment to promote teamwork and collaboration.
- Implemented health and safety protocols to comply with regulations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Willy K's Restaurant, Bar and Lounge
Greenbelt
07.2012 - 01.2021
- Led daily operations to ensure seamless restaurant functioning.
- Directed staff training programs, enhancing overall service quality.
- Managed inventory levels, optimizing supply chain efficiency.
- Oversaw financial budgeting and reporting for operational insights.
- Implemented customer service strategies to elevate guest experiences.
- Developed marketing initiatives that effectively promoted restaurant offerings.
- Fostered team collaboration, improving workplace morale and productivity.
- Maintained vendor relationships to secure favorable pricing on supplies.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Paralegal/Legal Assistant
Kalijarvi, Chuzi & Newman, P.C
Washington
12.1996 - 06.2012
- Writing and filing summons, subpoenas and other materials with federal and local courts on behalf of eleven firm attorneys
- Organizing and overseeing production and delivery of interrogatory and discovery responses
- Compiling attorney's fees itemizations for settlement purposes
- Training new employees and overseeing summer interns
- Creating retainer agreements for new clients, and representing the firm as the client's first point of contact
- Successfully contributed from discovery to trial phase in cases of discrimination, harassment, retaliation, whistle-blowing, wrongful termination, non-promotion/selection, compensation, hostile work environment, and security clearances
- Maintaining the firm calendar, answering phones, drafting outgoing correspondence
- Exercised extreme time management and organization while maintaining client files and case pleadings and coordinating communication between attorney's, witnesses, and parties to action
Manager
McDonald's, Inc
Temple Hills
07.1991 - 01.1997
- Responsible for all functions of the restaurant including opening, mid and closing shifts
- Hiring, training and supervision of the twenty plus person staff
- Enforcement of corporate policies and standards
- Weekly inventory and ordering of supplies
- Cash handling and control for nine registers
- Maintaining staff schedules
- Business Management
Education
High School Diploma -
F.W. Ballou High School
Washington, D.Some College (No Degree) - Business Management
Prince George's Community College
Largo, MDSome College (No Degree) - Business Management
University of Maryland, College Park
College Park, MaSkills
- Inventory management
- Staff training
- Customer service
- Policy implementation
- Budget management
- Supply chain oversight
- Budgeting and forecasting
- Marketing strategy
- Compliance oversight
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Leadership development
- Team leadership
References
Available on Request
Work Preference
Work Type
Full TimeTimeline
Operations Manager
Brother Jimmy's BBQ
07.2022 - 01.2026
General Manager
Hook & Reel
01.2021 - 07.2022
General Manager
Willy K's Restaurant, Bar and Lounge
07.2012 - 01.2021
Paralegal/Legal Assistant
Kalijarvi, Chuzi & Newman, P.C
12.1996 - 06.2012
Manager
McDonald's, Inc
07.1991 - 01.1997
High School Diploma -
F.W. Ballou High School
Some College (No Degree) - Business Management
Prince George's Community College
Some College (No Degree) - Business Management
University of Maryland, College Park