Dora McLean

• Reviewed legal documents to ensure accuracy and compliance with court regulations.
• Researched and analyzed case law, statutes, regulations and other legal materials.
• Filed court documents according to established procedures in a timely manner.
• Maintained records of all court proceedings including rulings made by judges as well as hearing transcripts.
• Coordinated court docket scheduling activities such as setting dates for hearings or conferences.
• Performed administrative duties such as answering phones, filing papers, data entry into computer systems.
• Provided technical support services such as scanning documents into digital formats or creating spreadsheets containing key data points from legal proceedings.
• Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
• Drafted legal pleadings, motions and dismissals for closed cases.
• Organized case files and maintained accurate records.
• Reviewed motions and pleadings for compliance with rules.
• Coordinated hearings and scheduled court appearances efficiently.

Maintained positive attitude and effectively de-escalated clients during crisis situations.

• Processed paperwork, obtained billing forms and secured confidential information.
• Issued, gathered and inspected intake forms to confirm correct signatures and information.
• Conducted client interviews and performed client intake services.
• Connected individuals with relevant community resources and coordinated referrals.
• Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
• Maintained accurate records and documented client data in company databases.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.

• Processed sales transactions to prevent long customer wait times.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Accepted cash and credit card payments, issued receipts and provided change.
• Processed refunds for worn, damaged and broken merchandise.
• Reported pricing discrepancies to supervisor.
• Wrapped items and carefully bagged purchases to prevent merchandise breakage.
• Discounted purchases by scanning and redeeming coupons.
• Collected payments and provided accurate change.
• Learned roles of other departments to provide coverage and keep store operational.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Helped customers find specific products, answered questions and offered product advice.
• Answered customer questions and provided store information.
• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Inspected cells and conducted random searches of common areas.
• Supervised residents during meal distribution and intake, recreation time and work-site performance.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Oversaw public areas and grounds to verify cleanliness and inmate safety.
• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
• Detected potential threats and quickly defused conflicts.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

• Composed correspondence, reports and meeting notes.
• Directed customer communication to appropriate department personnel.
• Maintained accurate department and customer records.
• Coordinated appointments, meetings and conferences.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Managed inventory to ensure all supplies were in stock and within budget.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Handled incoming calls and directed callers to appropriate department or employee.