Doreen Murray Day
Randallstown
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Mid-Atlantic Nephrology
09.2002 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Patient Referral Coordinator
Greater Baltimore Medical Center, GBMC
06.1994 - 09.2002
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Worked with patients to schedule tests and procedures.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
- Delivered excellent patient experiences and direct care.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Medical Administrative Secretary
Kelly Temp Services
06.1990 - 06.1994
- Streamlined appointment scheduling for improved patient experience and reduced wait time.
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Prepared comprehensive medical reports by compiling relevant data from multiple sources including lab results, imaging studies and clinical notes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported overall patient care by maintaining a clean and organized office environment, prioritizing safety and infection control measures.
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
Education
High School Diploma -
Northwestern High
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Computer proficiency
- Filing
- Critical thinking
- Clerical support
- Strong problem solver
- Documentation and recordkeeping
- Dedicated team player
Timeline
Administrative Assistant
Mid-Atlantic Nephrology
09.2002 - 11.2013
Patient Referral Coordinator
Greater Baltimore Medical Center, GBMC
06.1994 - 09.2002
Medical Administrative Secretary
Kelly Temp Services
06.1990 - 06.1994
High School Diploma -
Northwestern High
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