Doresa Croswell
Frederick
Summary
Over 18 years of experience working with victims of domestic violence and sexual abuse. Strong team player, self-starter and motivated, enthusiastic attitude, experience in phone inquiries, organized and efficient, proficient in Apricot client database and trauma-informed
Overview
20
20
years of professional experience
Work History
Crisis Worker
Heartly House, Inc
01.2015 - Current
- Respond to hotline calls, providing support and education on the dynamics of domestic violence, sexual assault, and child abuse to victims via crisis hotline
- Adept at collaborating with a diverse range of community partners including but not limited to uniformed personnel, legal, medical, and social services
- Provide an interconnection between services and programs imperative to address clients’ current needs
- Organize and maintain the crisis resource database, creating a comprehensive one-stop shop of information to serve our clients more efficiently
- Respond to Lethality Assessment Program (LAP) calls
- Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
- Provide in-person crisis intervention
- Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
Transitional Housing Specialist
Heartly House, Inc
01.2004 - 01.2015
- Scheduled and conducted intake interviews focusing on program qualifications
- Provided client-centered & client-driven case management and advocacy/supportive services
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in developing service action plan in accessing services
- Managed and monitored multiply sources of funding through transitional housing program grants to ensure compliance (HUD, Freddie Mac & ETHS)
- Conducted thorough property inspections to maintain compliance with federal, state, and local regulations.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Education
BS - Criminal Justice
American InterContinental University
Hoffman, IL2006
AAS Victims - Survivor Services
Kansas City Community College
Kansas City, KS2004
Skills
- Problem Solving
- Client Confidentiality
- Trauma-Informed Care
- Community Outreach
- Time Management
- Suicide Prevention
- Resource Navigation
Timeline
Crisis Worker
Heartly House, Inc
01.2015 - Current
Transitional Housing Specialist
Heartly House, Inc
01.2004 - 01.2015
BS - Criminal Justice
American InterContinental University
AAS Victims - Survivor Services
Kansas City Community College
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