Dorila Bonilla

• Supervised a team of over 50 employees and managed operations across 13 restaurants at MGM Resorts
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead cost

Directed team to achieve outstanding performance metrics.

• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budget
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Supervised work to ensure quality delivery.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.