Dorin Vartic
Berlin,IA
Summary
Multilingual Quality Analyst with expertise in team leadership, process improvement, and KPI-driven insights. Proven experience in quality assurance and team calibration, alongside a strong background in cross-functional collaboration. Holds a degree in Political Science and a Master’s in Economics, with a commitment to social justice and good governance. Passionate about contributing to NGOs and international organizations focused on global development.
Overview
9
9
years of professional experience
Work History
Quality and Support Analyst
Majorel
Berlin, Berlin
08.2022 - 07.2024
- Collaborated with internal business partners to determine problem-solving strategies and maintain client satisfaction.
- Delivered presentations at internal meetings outlining progress made towards achieving service level objectives.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Collected, analyzed and reported on data for use in operational planning.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Subject Matter Expert
Majorel
Berlin, Berlin
05.2021 - 08.2021
- Oversaw daily operations of a 28-person team, coordinating tasks, providing feedback, and ensuring alignment with organizational goals, contributing to maintaining accuracy levels above expected standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Content Moderator
Majorel Berlin
Berlin
11.2019 - 06.2021
- Managed to quality control high volume content in a rapidly changing environment
- Maintained a quality score above the expected goal
- Displayed and implemented new policies
- Successfully moderated a variety of workflows
- Supported my team to achieve our targets on different tasks
- Collaborated with colleagues and Team Leaders in a effective manner showcasing my communication skills
Assistant of the Chief of Staff
Hellenic Ministry of National Defense
Athens
08.2015 - 01.2016
- Handled organizational and administrative support tasks
- Managed the General's everyday transport as his personal driver
- Answered phone calls and e-mails; greeting officials and visitors as needed
- Operated the filing system and different databases
- Assisted with ad hoc tasks
Education
MA - International Economics, Business & Cultural Diplomacy
Furtwangen Hochschule University
Berlin, Germany06.2018
BA - Political Science and Public Administration
University of Athens
Greece08.2016
Skills
- Effective Communication Skills
- Collaborative Team Member
- Adaptability
- Analytical Problem Solving
- Cold temptress
- Information processing
- Safety
- Problem solving
- Microsoft Office Pack
- Google Suite
- Outlook
- Social Media
- Process improvement
Languages
Greek, Romanian, English, C2, C2, C2, C2, C2, Russian, C1, A1, A1, A1, -, German, A2, A2, A2, A2, A2
Languages
Greek
First Language
English
Proficient (C2)
C2
Romanian
Advanced (C1)
C1
German
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Timeline
Quality and Support Analyst
Majorel
08.2022 - 07.2024
Subject Matter Expert
Majorel
05.2021 - 08.2021
Content Moderator
Majorel Berlin
11.2019 - 06.2021
Assistant of the Chief of Staff
Hellenic Ministry of National Defense
08.2015 - 01.2016
MA - International Economics, Business & Cultural Diplomacy
Furtwangen Hochschule University
BA - Political Science and Public Administration
University of Athens
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