Dorina Baca
Chisinau
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer support position. Ready to help team achieve company goals.
Reliable employee seeking Customer support position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Senior Representative Сustomer Support
Autodoc GMBH
12.2016 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled over 100 calls per day
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Increased sales by 10%.
Teacher of French and English at Primary School
Primary School Of Tiraspol № 9
03.2015 - 07.2015
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted research, gathered information from multiple sources and presented results.
Education
Bachelor of Science - Professor of French And English Languages
Transnistrian State University in Moldova
Moldova01.2016
Master of Science - Applied Foreign Languages InTourism And Trade
Free Internatinal University of Moldova
Chisinau06.2018
Skills
- Written Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Self-Motivated
- Google Workspace
- Flexible and Adaptable
- Good Telephone Etiquette
- Active Listening
- Critical Thinking
- Interpersonal Communication
- Data Entry
- Dependable and Responsible
- Excellent Communication
Timeline
Senior Representative Сustomer Support
Autodoc GMBH
12.2016 - Current
Teacher of French and English at Primary School
Primary School Of Tiraspol № 9
03.2015 - 07.2015
Bachelor of Science - Professor of French And English Languages
Transnistrian State University in Moldova
Master of Science - Applied Foreign Languages InTourism And Trade
Free Internatinal University of Moldova
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