Dorothea Winslow
MedStar Shah Associates
College Park
23
years of professional experience
To obtain a responsible position where I can apply my administrative, communication, and organizational skills to support efficient operations, contribute to team success, and provide excellent service in a professional work environment while continuing to develop my skills.
Work History
Senior Patient Coordinator
2 Years 6 Months- Provide customer service and administrative support in high-volume Oncology/Hematology and Pulmonology practices, ensuring efficient patient flow and positive patient experience.
- Manage patient registration, check-in/check-out, and electronic medical records using NextGen EHR while maintaining accuracy, confidentiality, and HIPAA compliance.
- Verify and update patient demographics, insurance information, referrals, and authorizations; process copayments and payments in accordance with office policies and procedures.
- Coordinate appointment scheduling and high-volume phone operations, including call screening, message handling, and patient communication.
- Maintain and process confidential medical records, laboratory results, and referrals while collaborating with providers and clinical staff to support continuity of care and efficient operations
Home Health Aide
5 Years 7 Months- Provided direct in-home care and support to an elderly client, ensuring safety, comfort, independence, and quality of life.
- Monitored and documented vital signs, physical condition, and behavioral changes; promptly communicated updates and concerns to physicians and family members.
- Assisted with Activities of Daily Living (ADLs), including bathing, grooming, toileting, dressing, mobility support, and personal hygiene while maintaining dignity and confidentiality.
- Coordinated care with healthcare providers, assisted with medical appointments, and followed physician-directed care plans; administered medications as prescribed and monitored for side effects.
Benefits/Precertification Specialist
10 Years 10 Months- Performed insurance verification, eligibility determination, and benefits coordination for 50+ healthcare locations to support accurate authorization, billing, and claims processing.
- Processed prior authorizations by submitting, tracking, and following up with insurance carriers in compliance with regulatory guidelines, payer policies, and documentation requirements.
- Maintained electronic medical records by documenting authorization outcomes, payer communications, and case updates to ensure data accuracy, compliance, and audit readiness.
- Provided patient support regarding coverage, billing inquiries, and payment options while coordinating with providers, clinic staff, and billing departments to ensure continuity of care and efficient operations.
Front Desk Coordinator
3 Years 1 Month- Provide professional customer service by greeting patients and visitors in a high-volume medical office setting, ensuring a positive and efficient front desk experience.
- Manage patient registration and medical records using the AS-400 system, maintaining accurate demographic and insurance information while ensuring data integrity and confidentiality.
- Schedule and confirm appointments, screen phone calls, coordinate patient communications, and verify insurance coverage while supporting physicians and billing departments with administrative documentation.
Education
Medical Billing And Coding
Office Computer Applications
High School Diploma
Skills
• Scheduling coordination
• Strong leadership
• Customer service
• Medical billing
• Data entry accuracy • Documentation and records management
• Verbal and written communication Electronic Health Records (EHR/EMR systemslike NextGen)
Timeline
Senior Patient Coordinator
MedStar Shah Associates
09.2022 - 03.2025Read More
Home Health Aide
Consumer Direct
02.2017 - 09.2022Read More
Benefits/Precertification Specialist
Center for Vein Restoration
05.2007 - 03.2018Read More
Front Desk Coordinator
UNITY HEALTH CARE INC.
02.2002 - 03.2005Read More
Washington Dix St Academy
High School Diploma
Read More
TESST Technology Institute
Office Computer Applications
Read More
Goodwill Indyustries Training Site
Medical Billing And Coding
Read More