Dorothy Alexander
Baltimore
Summary
Dynamic healthcare professional with strong communication and problem-solving skills, experienced at GBMC Hospital. Proven ability to enhance patient care through effective medical records management and appointment scheduling. Recognized for fostering teamwork and collaboration, contributing to improved patient satisfaction and operational efficiency in high-pressure environments.
Overview
2004
2004
years of professional experience
Work History
NICU Unit Secretary
GBMC Hospital
- Aided nursing staff during emergencies through rapid response efforts such as calling appropriate support teams or locating essential equipment when needed.
- Supported a nurturing and healing environment for patients and families by addressing their needs, answering questions, and offering emotional support when necessary.
- Assisted nurses and physicians in providing optimal care to NICU patients through timely communication and accurate transcription of orders.
- Fostered strong relationships with colleagues across various departments through effective collaboration on projects and initiatives aimed at enhancing patient care quality within the NICU.
- Enabled timely resolution of equipment malfunctions by reporting issues to appropriate hospital departments for prompt repairs or replacements.
- Enhanced patient care by efficiently managing and organizing medical records, charts, and documents for easy access by healthcare professionals.
- Increased efficiency in patient transport arrangements through close collaboration with nursing staff and transport services to ensure safe transfers between units or facilities.
- Ensured compliance with regulatory requirements through thorough documentation of patient information into electronic health record systems accurately according to established guidelines.
- Maintained a clean, organized, and professional environment in the NICU by overseeing supply inventory levels and coordinating with hospital departments for replenishments.
- Contributed to improved patient satisfaction scores by addressing family concerns promptly, providing clear communication on policies, procedures, and updates.
- Facilitated smooth daily operations in the NICU by scheduling appointments for procedures, tests, and follow-up visits as needed.
- Expedited insurance billing processes by collecting necessary documentation from patients'' families and forwarding it to the hospital billing department.
- Supported healthcare professionals in identifying potential risks or areas for improvement within the NICU through diligent observation and reporting of any discrepancies or concerns.
Cna
Manor Care
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
Front End Retail Cashier
Giant Food
- Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
- Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
- Enhanced customer satisfaction by providing efficient and courteous service during checkout.
- Actively participated in team meetings discussing ways to improve processes leading to increased efficiency.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
Cna
GBMC Hospital
03.2002 - 11.2003
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
Education
Public Services
Perry Hall
4601 Ebenezer Road, Nottingham, MD 21236b05.1978
Skills
- Strong communication skills
- Adaptable to change
- Patient confidentiality
- Appointment scheduling
- Healthcare software
- Medical records management
- Scheduling appointments
- Patient registration
- Document preparation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
Accomplishments
I was awarded clinical employee of the year 2015
Timeline
Cna
GBMC Hospital
03.2002 - 11.2003
NICU Unit Secretary
GBMC Hospital
Cna
Manor Care
Front End Retail Cashier
Giant Food
Public Services
Perry Hall
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