Summary
Overview
Work History
Education
Skills
Languages
Certifications
Personal Enrichment
Timeline
Generic

Dorothy Callahan

Columbia

Summary

Creative and resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient and provider needs.

Overview

4
4
years of professional experience

Work History

Front Office Coordinator

AbsoluteCARE
09.2024 - Current
  • Managed and streamlined the schedules of several different providers and departments, including the Co-Associate Medical Director of the practice.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
  • Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
  • Enhanced office efficiency by streamlining front desk procedures.
  • Increased appointment adherence by implementing proactive reminder system.

Patient Services Coordinator

Howard County Pediatrics
10.2023 - 05.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Unit Secretary (Depts. ENT & Audiology)

University Of Maryland Medical System
03.2023 - 08.2023
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Scheduled and confirmed patient appointments
  • Conducted patient check-in interviews to collect and verify personal information and insurance details.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Compiled and coded patient information or data in appropriate computer system.

Unit Secretary (BCCFH/COVID Task Force)

University Of Maryland Medical System
03.2021 - 03.2023
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Check-in patients with and without appointments for Covid-19 vaccination and testing at the Baltimore Convention Center Field Hospital (BCCFH)
  • Answer patients’ non-clinical questions regarding the Pfizer-BioNTech Covid-19 vaccine or the Antigen and PCR Covid-19 tests
  • Encourage patients to use/sign up for the UMMS patient portal website, MyPortfolio
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Train new employees on how to use the EPIC system to perform duties
  • Maintain and organize various forms and papers such as FDA approved Covid-19 Vaccination cards, Downtime forms, EUA Packets, and Covid-19 Test Orders
  • Communicated with Directors to facilitate efficient operation of BCCFH.

Education

Associate Of Arts And Sciences - Liberal Arts

Howard Community College
Columbia
05.2019

Skills

  • Appointment Scheduling
  • Patient Chart Maintenance
  • Epic, E-Clinical Works, and Office Practicum Electronic Medical Records Systems
  • HIPAA Compliance
  • Medical Records Verification
  • Training and Coaching
  • Creative Problem-Solving
  • Critical Thinking
  • Customer Service
  • Administrative Support
  • Organization and Time Management
  • Computer Proficiency
  • Adaptable and Flexible

Languages

Spanish
Professional Working
Italian
Elementary

Certifications

  • AED
  • Basic Life Support (Adult, Infant, Child)
  • CPR (Adult, Infant, Child)
  • First Aid
  • End-Of-Life Care Doula
  • Ordained Minister of The Universal Life Church

Personal Enrichment

  • October-November 2025: Traveled around Ireland on a Self-Guided solo trip
  • May 2025: Performed in the Spring/Summer Band Showcase, “Jambourée” at The Recher in Towson, MD via Stages Music and Arts Academy
  • February 2025: Performed in the Winter Band Showcase, “FrostFest” at The Recher in Towson, MD via Stages Music and Arts Academy
  • June 2024-November 2024: Certified Trivia Host at Notch8 Brewery through Sporcle Inc.
  • June-July 2017: Participated in a Parish Choir-Sponsored trip to Italy and Vatican City with the St. John the Evangelist Roman Catholic Church’s Music Ministry
  • March-April 2015: Participated in a School-Sponsored trip to Ecuador and The Galapagos Islands with Wilde Lake High School’s Language and AP History departments

Timeline

Front Office Coordinator

AbsoluteCARE
09.2024 - Current

Patient Services Coordinator

Howard County Pediatrics
10.2023 - 05.2024

Unit Secretary (Depts. ENT & Audiology)

University Of Maryland Medical System
03.2023 - 08.2023

Unit Secretary (BCCFH/COVID Task Force)

University Of Maryland Medical System
03.2021 - 03.2023

Associate Of Arts And Sciences - Liberal Arts

Howard Community College

Similar Profiles

CREATE PROFILE
Dorothy Callahan