Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Hood

Pasadena

Summary

A graduate of The University of Maryland with a strong passion for marketing, communication, and consumer-focused problem-solving. Experience in a fast-paced restaurant environment has enhanced the ability to understand diverse customer needs while effectively managing multiple priorities. Each interaction with guests presents an opportunity to utilize clear communication and quick adaptability to ensure positive outcomes even in high-pressure situations. Eager to transition these skills into a professional setting, contributing to a collaborative team while continuing to grow and learn.

Overview

4
4
years of professional experience

Work History

Server

Founders Tavern and Grille
06.2023 - Current
  • Manage multiple tables during peak hours while providing exceptional customer service, ensuring everyone has an positive dining experience
  • Cultivated warm relationships with regular customers
  • Addressed customer complaints and concerns in a professional and calm manner to maintain a positive reputation

Editorial Intern

Chesapeake Bay Media
06.2023 - 08.2023
  • Wrote, edited and provided visuals for stories and presented them in appealing ways to social media audiences
  • Participated in weekly planning meetings and assisted in proofreading digital newsletters
  • Conducted thorough research to ensure accuracy and relevance of articles on the Chesapeake Bay happenings
  • Managed multiple writing assignments while meeting deadlines and maintaining focus

Staff Writer

Her Campus
10.2021 - 05.2023
  • Developed engaging content for audiences about life, culture, wellness, style and career for the University of Maryland community
  • Collaborated with editors and collaborators to refine articles and ensure adherence to brand voice
  • Conducted interviews on fellow college students about issues regarding predominately female interests

Reporter

Capital News Service
01.2023 - 04.2023
  • Attended governmental gatherings in both the House and the Senate, as well as agencies, smaller
  • Researched and reported on local news stories surrounding the environment, ensuring accuracy and relevance to community interests in the Annapolis Bureau
  • Collaborated with both editors and fellow interns to refine articles and improve reader engagement through valued feedback
  • Utilized multimedia tools for story development, increasing portrayal through visual elements

Education

No Degree - Digital Marketing

Anne Arundel Community College
Arnold, MD
05-2026

Associate of Arts - General Studies

Anne Arundel Community College
Arnold, MD
07-2021

Bachelor of Arts - Journalism

University of Maryland
College Park
05-2023

Skills

  • Exceptional customer service
  • Problem-solving
  • Fast learner
  • Strong work ethic

Timeline

Server

Founders Tavern and Grille
06.2023 - Current

Editorial Intern

Chesapeake Bay Media
06.2023 - 08.2023

Reporter

Capital News Service
01.2023 - 04.2023

Staff Writer

Her Campus
10.2021 - 05.2023

No Degree - Digital Marketing

Anne Arundel Community College

Associate of Arts - General Studies

Anne Arundel Community College

Bachelor of Arts - Journalism

University of Maryland
Dorothy Hood