Summary
Overview
Work History
Education
Skills
References
Timeline
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Dorothy Lowey

Silver Spring

Summary

Dynamic Manager at Painters Plus Services, INC, adept at bilingual communication and client relationship management. Successfully enhanced customer satisfaction through effective problem-solving and timely project coordination. Proven ability to fulfill contractual obligations while optimizing processes, ensuring long-term client loyalty and driving business growth.

Overview

20
20
years of professional experience

Work History

Manager

Painters Plus Services, INC
Silver Spring
03.2004 - 07.2024
  • Facilitated communication as liaison for all Spanish-speaking clients.
  • Translated working materials from English to Spanish, ensuring clarity and accuracy.
  • Addressed customer questions and concerns regarding products and services.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Ensured that all contractual obligations were fulfilled according to agreed timelines.

Education

High School Diploma -

Nebraska Highschool Diploma
Lincoln, NE
06-1993

Communications

Francisco Marrouquin
Guatemala City

Skills

  • Bilingual communication
  • Written and verbal proficiency
  • Project coordination
  • Customer service excellence
  • Client relationship management
  • Negotiation skills
  • Analytical problem solving
  • Process optimization
  • Decisive decision making
  • Project management
  • Schedule preparation
  • Time management
  • Performance management

References

References available upon request.

Timeline

Manager

Painters Plus Services, INC
03.2004 - 07.2024

High School Diploma -

Nebraska Highschool Diploma

Communications

Francisco Marrouquin

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Dorothy Lowey