Dorothy Smith
Glen Burnie,MD
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Lifebridge Health
Ellicott City, MD
03.2025 - Current
- Greet and assist patients in a friendly, professional manner
- Check patients in and out for primary care visits, physicals, and follow-ups
- Schedule routine visits, annual physicals, same-day appointments, and follow-ups
- Confirm appointments and manage provider schedules
- Handle patient messages and route clinical questions to medical staff
- Verify insurance eligibility, coverage, and primary care benefits
- Collect co-pays, deductibles, and outstanding balances at time of service
- Maintain accurate patient records in the Electronic Health Record (EHR) system
- Scan, upload, and file medical documents, referrals, and lab results
Staff Executive Assistant (volunteer)
Operation Safe Escape
Glen Burnie, MD
12.2020 - Current
- Manage daily operations of the organization and executive staff, using office automation and productivity tools to track deadlines and priorities
- Process administrative forms and implement procedures to ensure continued secure applications of program deliverables
- Manage all social media accounts, develop and curate content, and oversee the overall social media strategy for the organization
- Respond to requests for security and safety assistance, passing on client information while maintaining strict confidentiality and client privacy
- Report directly to the nonprofit director to ensure efforts were aligned to the overall organizational strategy
Support Coordinator
Hospice of the Chesapeake
Pasadena, MD
10.2021 - 03.2025
- Coordinate medical staff schedules to provide uninterrupted and effective patient end-of-life care
- Routinely served as the initial point of contact for patients and provided compassionate and professional services during a difficult time for them and their loved ones
- Serve as the senior trainer, responsible for staff training and procedure development
- Collect and provide required documentation to providers, insurance companies, and contractors
- Process referrals within a timely manner, adhering to defined schedules for processing
- Research and explain the differences and benefits of different supportive care options to patients and their families. Verify insurance coverage for patients
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Worked with other departmental staff to answer questions and resolve problems.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Regional Administrator
Greenbrook TMS NeuroHealth Centers
Annapolis, MD
05.2019 - 10.2021
- Initiate contact via phone or email with potential patients to evaluate their needs and schedule consults in the patient’s geographic region
- Received and answered incoming inquiries from prospective patients from all areas in the U.S.
- Scheduled consults for the appropriate location, coordinating with medical staff to research and provide updates on possible contraindications or off-label treatments
- Document and track patient demographics, insurance benefit details, provider names, and medication history
- Maintain detailed notes in client charts about upcoming consultations, patient status, and communication history. Used office software to update and track information
- Ensure patient satisfaction throughout the intake lifecycle, serving as the focal point for any issues or concerns. Worked closely with other regional administrators to ensure continuity of coverage
Front Desk Medical Receptionist
Annapolis Neurology Associates
Annapolis, MD
05.2017 - 05.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Medical Secretary
Maryland Glaucoma and Eye Care
Linthicum Heights, MD
07.2015 - 04.2017
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Prioritized calls through the screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
New Patient Coordinator
KURE Pain Management
Annapolis, MD
08.2013 - 07.2015
- Served as legal liaison, coordinating with attorneys and patients who were in litigation
- Performed daily data management functions to provide information required by front officer personnel
- Oversaw and managed the new patient experience throughout the intake process
- Obtained authorizations for all MVA claims and workman’s compensation patients
- Obtained necessary referrals for procedures and updated records to ensure adequate resources were made available to both patients and providers
- Maintained records necessary for legal requirements and reporting
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
Education
Bachelor of Arts - Museum Studies
Arizona State University
Tempe, AZ05-2028
Timeline
Medical Receptionist
Lifebridge Health
03.2025 - Current
Support Coordinator
Hospice of the Chesapeake
10.2021 - 03.2025
Staff Executive Assistant (volunteer)
Operation Safe Escape
12.2020 - Current
Regional Administrator
Greenbrook TMS NeuroHealth Centers
05.2019 - 10.2021
Front Desk Medical Receptionist
Annapolis Neurology Associates
05.2017 - 05.2019
Medical Secretary
Maryland Glaucoma and Eye Care
07.2015 - 04.2017
New Patient Coordinator
KURE Pain Management
08.2013 - 07.2015
Bachelor of Arts - Museum Studies
Arizona State University