Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Doulath Pantha

Crofton,MD

Summary

A dedicated and results-oriented hospitality professional with extensive experience in hotel operations, customer service, and team management. Proven expertise in reservations management, hotel systems, and delivering exceptional guest experiences in high-end, luxury environments. Fluent in English, German, and Nepalese. Eager to bring strong leadership and operational skills to a challenging role within the hospitality industry.

Overview

8
8
years of professional experience

Work History

Reservations Supervisor

The Ivy Hotel, Relais & Château
10.2024 - Current
  • Oversee daily reservations operations, ensuring accuracy and efficiency in guest bookings
  • Lead a team of reservations agents, providing guidance and training to improve performance and service quality
  • Coordinate with other hotel departments to optimize guest satisfaction and address special requests
  • Ensure the Property Management System (PMS) and booking systems (Sabre) are up-to-date, functioning efficiently, and accurately reflecting room availability and guest profiles.
  • Contributed to The Ivy Hotel earning two Michelin keys, making it the only hotel in Maryland to achieve this prestigious recognition

Reservations Agent

The Ivy Hotel, Relais & Château
11.2023 - 09.2024
  • Processed and confirmed reservations, handled cancellations, and maintained guest records
  • Provided excellent customer service to guests through phone and email communication
  • Assisted in optimizing room occupancy rates and revenue

Supervisor

Forbes BP Gas Station and Deli
01.2022 - 05.2023
  • Managed daily operations and supervised a team to ensure efficient service delivery
  • Monitored inventory levels and ensured timely replenishment of stock
  • Delivered excellent customer service and resolved customer complaints in a timely manner

Human Resources Clerk

Randstad Germany
06.2021 - 11.2021
  • Assisted with recruitment, onboarding, and HR administrative tasks
  • Coordinated employee schedules and maintained personnel records
  • Supported HR department in employee relations and compliance

Front Office Agent

Dorint Hotel Frankfurt
08.2020 - 12.2020
  • Provided front desk services including check-in/check-out and guest inquiries
  • Ensured guests received a warm welcome and excellent service throughout their stay
  • Managed room bookings and handled payments

Hotel Management Apprentice

Dorint Hotel Frankfurt
08.2017 - 07.2020
  • Gained hands-on experience in all hotel departments, including front desk, reservations, guest services, housekeeping, food and beverage, and event management
  • Completed rotating assignments to build expertise in hotel operations

Part-Time Front Desk Agent

Goethe Apartments
10.2016 - 10.2017
  • Assisted guests with check-in/check-out and inquiries
  • Maintained a high level of customer service, ensuring guest satisfaction

Intern

InterContinental Hotel Frankfurt
12.2016
  • Gained experience in front office operations and customer service

Intern

Meininger Hotel Frankfurt Airport
10.2016
  • Worked in various hotel departments, focusing on guest relations and operational tasks

Education

Hotel Management

Bergiusschule
Frankfurt, Germany
07.2020

High School Diploma -

Wilhelm-Merton-Schule
Frankfurt, Germany
06.2017

General Education -

Giuseppe Mazzini
Rome, Italy
12.2015

General Education -

Nightingale Higher Secondary School
Kathmandu, Nepal
12.2010

Skills

  • Hotel Management System: Sabre
  • PMS
  • MS Office (Word, Excel, PowerPoint)
  • Reservations & Booking Management
  • Reporting & Analytics

Hobbies and Interests

  • Traveling (15 countries experienced)
  • Exploring new cultures and cuisines

Languages

English
Native or Bilingual
Nepali
Native or Bilingual
German
Full Professional
Italian
Professional Working
Hindi
Professional Working

Timeline

Reservations Supervisor

The Ivy Hotel, Relais & Château
10.2024 - Current

Reservations Agent

The Ivy Hotel, Relais & Château
11.2023 - 09.2024

Supervisor

Forbes BP Gas Station and Deli
01.2022 - 05.2023

Human Resources Clerk

Randstad Germany
06.2021 - 11.2021

Front Office Agent

Dorint Hotel Frankfurt
08.2020 - 12.2020

Hotel Management Apprentice

Dorint Hotel Frankfurt
08.2017 - 07.2020

Intern

InterContinental Hotel Frankfurt
12.2016

Part-Time Front Desk Agent

Goethe Apartments
10.2016 - 10.2017

Intern

Meininger Hotel Frankfurt Airport
10.2016

Hotel Management

Bergiusschule

High School Diploma -

Wilhelm-Merton-Schule

General Education -

Giuseppe Mazzini

General Education -

Nightingale Higher Secondary School

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Doulath Pantha